Job Description

IT Process Engineer I

Requisition Number: 199574
Work Location: Guadalajara, Jalisco
Job Summary
Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs.
Essential Duties & Responsibilities
-Maintain availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues.
-Train and support for all plants including coordination with other plants and installation teams.
-Participate in development and rollout of new functionality
-Assist in development of guidelines, checklist, procedures and training documentation.
-Ensure that projects are scheduled, planned to achieve the right balance of roadmap/strategic developments and necessary ongoing enhancements to maintain the integrity of the application/infrastructure
-Ensure project communication is effective with all parties.
-Allocate resources to projects.
-Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are ‘best in field’.
-Establish new measurement systems if/where possible.
-Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
-Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
-Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
-Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
-Ability to work effectively under pressure with constantly changing priorities and deadlines.
-To be proficient and knowledgeable in all areas related to the IT department functions.
-To maintain discretion and confidentiality in all areas pertaining to the IT systems.
-Understand and embrace the business and IT strategic direction.
-Ensure all sensitive and confidential information is handled appropriately.
Education & Experience Requirements
Bachelor’s Degree in Computer Science or Management Information Systems preferred.
-Or minimum 3 to 5 years experience, or equivalent education and experience.

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