Under direct supervision, provides basic professional level support in areas of advanced complexity such as systems analysis to evaluate business objectives, facilitate definition of user requirements, and implement and maintain custom and commercial software applications and system integrations. Gathers information, defines work requirements, and contributes to the development of program specifications. Under the immediate direction of senior technical resources analyzes applications, applies upgrades, and develops and maintains documentation. Writes, tests, and troubleshoots code of routine to moderate complexity for review by senior level technical staff. Serves as technical resource on maintaining established applications, and assist with programming on implementations and operational support. May supervise or provide functional direction to support staff and/or student employees.
Duties and Responsibilities
Uses discretionary judgement within known parameters to perform analysis of business objectives and develop solutions for problems of routine complexity. Assists in the development of and provides individual and/or group instruction and/or training to end users on new or updated technologies; may supervise or provide functional direction to support staff and/or student employees. Gathers information and contributes to definition of program requirements and proposal development. Gathers facts, researches issues, analyzes potential solutions, and submits information to higher level technical staff for review. Assist in developing and implementing applications or systems. Maintains established applications using defined procedures. Applies and troubleshoots vendor supplied upgrades; follows established methods for integrating or interfacing multiple applictions. Assists in developing application modifications to enhance funtionality; creates and updates documentation for applications and may provide training to users on new or changed processes. Performs systems analysis and develops beginning to intermediate programming code. Provides on-call support and problem resolution for applications. Maintains current knowledge of relevant technology, programming skills, hardware, and applications. Participates in professional development activities as appropriate. May evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices. May be responsible for coordination and oversight of small scale technology projects, to include oversight of allocated resources. Performs miscellaneous job-related duties as assigned.
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