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Enterprise Solution Specialist I

Req ID: J2253006

  • Location
    Guadalajara, Mexico
  • Category Information Technology
  • Posted Monday, November 23, 2020
  • Type Regular Full time

Job Description

Responsible for the design, development and implementation of business systems. Essential Duties & Responsibilities, Monitors Queue, Provides Support per OLA to support the requirements as defined in SLA. Performs as an Apprentice.- Defines, researches, develops and tests new functionality of business systems in your primary module or functional area. Performs Junior level configuration tasks with minimal risk to the organization. Participates in rollout/installation of new business systems with Guidance and Supervision- Devises sample data to test accuracy of programs. Maintains and develops documentation for responsible area or projects. Provides status updates of assigned projects. Education & Experience Requirements: Basic ERP module application understanding.- Bachelor's degree in IT or 2 years hands on business experience in ERP area of specialty.- Demonstrated functional knowledge of specific functional module (e.g. as SAP support, SME, or super user experience in the specific module).- Basic module/application training.- Effective Communication skills.- Good training Skills.- Active Listening Skills.- Basic Trouble Shooting Skills.

  • Monitor queue, provide support per OLA to support the requirements as defined in SLA
  • Define, research, develop and test new functionality of business systems in your primary module or functional area.
  • Perform junior level configuration tasks with minimal risk to the organization.
  • Participate in rollout/installation of new business systems with Guidance and Supervision.
  • Devise sample data to test accuracy of programs.
  • Maintain and develop documentation for responsible area or projects
  • Provide status updates of assigned projects.
  • Participate in the exchange of ideas and information within the department.
  • Organize verbal and written ideas clearly and use an appropriate business style.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are 'best in field'.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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