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Customer Service Administrator

Req ID: J2253715

  • Location
    San Jose, United States of America
  • Category Business Development Group
  • Posted Thursday, November 5, 2020
  • Type Regular Full time

Job Description

JOB SUMMARY

Under general supervision, uses skills gained through training and experience to provide customer service, sales, or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES
·         Provides timely and accurate information to incoming customer order status and product knowledge requests.
·         Processes customer orders/changes according to established policies and procedures.
·         Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
·         Works closely with Finance to maintain Accounts Receivable according to contract terms.
·         Provides timely feedback regarding product service failures or customer concerns.
·         Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations.
·         Arranges customer meetings, visits, and events.
·         Provides general administrative support to assigned Business Unit.
·         May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         General understanding of cross-functional matrix organization and ability to learn where to go for help.
·         Basic end-user administration knowledge of Jabil’s Enterprise Resource System.
·         Proficient computer skills, including word processing, spreadsheet, and presentation applications required. Working knowledge of relational database applications helpful.
·         Basic understanding of bookkeeping and/or accounting fundamentals.
·         Proficient English language reading and writing skills required.
·         Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
·         Ability to define problems, collect data, establish facts, and draw valid conclusions.
·         Ability to operate a personal computer including using a Windows based operating system and related software.
·         Advanced PC skills, including training and knowledge of Jabil’s software packages.
·         Ability to write simple correspondence. Read and understand visual aid.
·         Ability to apply common sense understanding to carry out simple one- or two-step instructions.
·         Ability to deal with standardized situations with only occasional or no variables.


·         Ability to read and comprehend simple instructions, short correspondence, and memos.
·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
·         Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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