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Director of Quality, US Region - Core Healthcare Division

Req ID: J2266798

  • Location
    Saint Petersburg, Florida, United States of America
  • Category Quality Group
  • Posted Tuesday, April 13, 2021
  • Type Full time

Job Description

Job Summary
Lead and drive Quality:  Operational Performance above targets; Customer Satisfaction across the region; Establish Quality as a competitive advantage for the Jabil Core Healthcare division.


  • Drive continuous improvement through the implementation of quality engineering projects, global capability program and quality mentoring within Jabil’s manufacturing operations.
  • Responsibilities will be divided into 4 primary project categories: Deployment of Quality tools (Ex. RCCA/8D, AGR&R, FMEAs, etc) on active manufacturing projects, Customer driven quality improvement projects on the top pareto items, Global Product capability programs, Global Best practice
  • Identify and implement new product capability improvement practices and processes that are “best in class.”
  • Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Lead key customer quality improvement projects together with sector leaders
  • Train manufacturing sites on both fundamental quality tools ( Root cause analysis, 3 Way 5 Why, 5 Ms, CAPA, FMEAs) and progressive tools ( tools within the Lean 6 Sigma family : MSA, DOEs,hypothesis testing, mistake proofing)
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization.
  • Mentor site quality managers
  • Define and deploy the Quality Strategy across the region

Quality Metrics:

  • Deploy and use operational KPI’s, across the region, to monitor and manage the operational health of the manufacturing base
  • Ensure & expect the effective use of all the Quality tools across process design, operational management and problem resolution
  • Manage, drive, promote, expedite and report the deployment of Quality initiatives and best practices across the regional manufacturing base.
  • Ensure operational quality objectives are met in the region.
  • Drive Continuous Improvement mentality across all sites

Customer Quality:

  • Oversee the effective response to Customers on all major Customer issues and escalations
  • Provide reactive support to individual sites and Businesses in the event of Customer issues and escalations
  • Participate in Customer-facing discussions on all aspects of product and process quality

Leadership and Communication:

  • Mentor site quality mangers
  • Create and manage a community of quality professionals and Subject Matter Experts
  • Provide a path of escalation for all site Quality Managers and Quality teams
  • Provide leadership within the regional Quality Management community
  • Provide leadership within the regional Ops community
  • Work synergistically with other Functional leads across all division and global teams

Education & Experience

  • Bachelor’s degree in Sciences, Engineering, or related technical area. Master’s degree preferred.
  • Minimum 15 years of experience in healthcare industry required of which 8 years in management.
  • Director level experience preferred.
  • Experience in successfully leading Quality Operations function in a multi-cultural and/or multi-site environment
  • Proven experience implementing Quality Systems (i.e. ISO 13485, EU MDR, JPAL, 21 CFR 820)
  • Experience in Matrix Management environment.
  • External candidates with experience as a QM / QE in high volume, high mix industries.
  • Experience in related and applicable manufacturing processes, such as PCBA, HLA, Injection molding, high speed automation.
  • Lean Six Sigma experience preferred.
  • Or a combination of education, experience, skills and/or training.

Knowledge Requirements

  • Knowledge of Quality concepts (FMEA, AQP, Gage R&R, Cpk, 8D and/or DMAIC)
  • Excellent Leadership and Communication Skills.
  • Track record showing continual improvement of personal skills.
  • Proficient and knowledgeable in medical device GMPs.
  • Results-driven change agent.
  • Ability to communicate in all media forms and cross-culturally
  • Strong analytical and leadership skills
  • Ability to influence all levels of the Jabil organization
  • Professional manager
  • Effective communicator
  • Organizationally astute, but not politically motivated.
  • Practices humility and influencing at any level within organization to achieve goals
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
This job cannot be performed remotely in the state of Colorado.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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