Global Sector Quality Sr Manager, Semi-Con Capital Equipment
Req ID: J2268903
Location: Fremont, Penang, Remote - USA, San Jose, St. Petersburg/Tampa
Category: Quality Group
Posted: Friday, October 1, 2021
Time Type: Full time
About Jabil
Build your career with Jabil! We challenge and empower you to make most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow! Jabil is a global product solutions company providing comprehensive services to electronics and technology companies in a broad range of industries. With 180,000+ employees across 93 sites in 25 countries, Jabil helps customers turn ideas into products with our wide range of strategic design, manufacturing and product management capabilities; allowing customers to think beyond their conventional marketplace and explore new opportunities. Jabil helps bring products to the market faster and more cost effectively by providing intelligent digital supply chain solutions around the world; empowering companies to be the change agents in their industries Jabil’s experience reaches across a broad range of industries and end markets such as Automotive, Consumer Lifestyle & Wearable Tech, Defense & Aerospace, Digital Home, Industrial & Energy, Enterprise & Infrastructure, Semi-Conductor Capital Equipment, Healthcare, Mobility, Packaging and Printing – affording customers the best-in-class knowledge, experiences and best practices to be transferred between markets, industries, technologies and capabilities. Our diversified portfolio provides solutions across the entire product lifecycle that create Competitive Advantage for customers across their entire value chain:
- Product Ideation, creation and development,
- Design Engineering, with expertise in areas leading next generation product development
- Strategic supply chain optimization
- Industrialization, including cutting edge technical capabilities like Automation and Tooling
- Intellectual Property Protection
- Manufacturing, with a focus on Quality, Lean Six Sigma and Security
- Sustainability, including BTO/CTO, delivery…
And everything in between The company was founded in 1966 and is headquartered in St. Petersburg, Florida. Jabil reported revenues in Fiscal 2020 of $28 Billion and is the world’s second largest electronic manufacturing services provider. More information about the Company can be found on its website at http://www.jabil.com,
JOB SUMMARY
Jabil has an exciting opportunity for a Global Quality Director with focus on manufacturing Semiconductor Capital Equipment. The position will be responsible to drive continuous improvement through the development and implementation of Global Quality processes, Global Best Practice implementation, and deployment of quality tools and techniques. The expectation of the position is to provide exceptional support to customers, team members, and shareholders using both fundamental and progressive quality tools. Location preference is the San Jose, California area with consideration given to other locations based on experience and qualifications. Relocation assistance also available based on experience and qualifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Engagement
- Provide exceptional support to customers, team members, and shareholders
- Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements
- Understand the customer’s business (new programs, product transitions, technology trends)
- Review and promote improvement in customer metrics to ensure customer satisfaction.
- Understand and champion customer requests for corrective/preventive action.
- Serve as a Focal Point for major customer quality issues
- Serve as champion for customer global quality initiatives
- Lead key customer quality improvement projects
- Drive sites to timely response to customer requests and strategic improvements
- Drive read across of corrective and preventive actions to other sites where applicable.
- Lead key customer quality improvement projects
Business Strategy and Direction
- Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies, and customer requirements across all of the Jabil workcells.
- Know and understand the strategic directions of the Sector, the Division, and the overall Jabil enterprise.
- Develop an understanding of Jabil Semi-Conductor Capital Equipment Sector's business strategy as it pertains to the Quality function.
- Provide regular updates to the Semi-Conductor Capital Equipment Sector leadership, Global Quality team, BUDs, BUMs, WCMs, and Operations Managers staff on the execution of the strategy.
- Support Business Unit in all Quality related aspects associated by potential and new business
- Have a thorough understanding of the Sector's manufacturing capabilities, processes, tools and systems
- Work with BU, Ops, Customer and peers to develop product quality objectives consistent with customer expectations and team plans.
- Assume the Quality conscience of the team in all aspects of the business.
- Provide accurate, timely feedback of production issues to the work-cell teams.
- Establish relationships and contacts with Product Engineering and assembly personnel to understand process maturity and effects on transition to product realization.
Functional Management Responsibilities
- Global Best Practice implementation
- Deployment and training to manufacturing sites for quality tools and techniques
- Drive continuous improvement through the implementation of quality engineering projects, global capability programs, and quality mentoring within Jabil’s manufacturing operations
- Deployment of Quality tools ( Ex Root cause analysis, 3 Way 5 Why, Corrective and Preventive action, Lean 6 Sigma, etc.) on active manufacturing projects
- Train manufacturing sites on both fundamental quality tools ( Root cause analysis, 3 Way 5 Why, 5 Ms, CAPA, FMEAs) and progressive tools ( tools within the Lean 6 Sigma family : MSA, DOEs, hypothesis testing, mistake proofing)
- Establish new measurement systems, including system to monitor global product capability (Cpk and Ppk) and Cost of Quality
- Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization
- Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements.
- Review and promote improvement in customer metrics to ensure customer satisfaction.
- Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.
- Provide support and technical assistance to new facility and/or workcell startups.
- Provide mentoring and technical assistance to direct reports and Jabil site Quality Managers and staff.
- Propose, facilitate and execute new quality systems process to establish Quality as a competitive advantage in Semi-Conductor Capital Equipment
- Identify creative ways to reduce waste by streamlining processes and systems (i.e. analysis of the requirements, modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or re-engineering of processes and systems).
- Monitor trends in Quality data (yields, dpm, corrective actions) to identify continual improvement opportunities.
- Act as a catalyst for changing the mindsets from one of reactively measuring the product to one of proactively monitoring the process for optimized performance and quality.
- Assist in eliminating non value-added inspection by instilling an “inspection at the source” mentality.
- Steer Customer Product Engineering and new program teams towards systems and information requirements that fit Jabil’s objectives of lower costs, less duplication of effort, and improved responsiveness.
- Ensure real time containment and resolution of problems.
- Drive the directives described within the Quality Policy throughout the Organization.
- Maintain a thorough understanding of latest tools, techniques and processes, and promote “Best Practices” within the organization.
- Successfully translate Semi-Conductor Capital Equipment industry and customer requirements to the sites.
- Support Quality efforts from material qualification to end user reliability
- Communicate quality policies effectively to all levels of the organization.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization
- Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality)
- Ensure all sensitive and confidential information is handled appropriately
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
Regulatory / Statutory
- Support regulatory qualification requirements as required.
- Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention
- Recruit, interview and hire the Sector's Global Customer Quality support as needed
- Communicate criteria to recruiters for position candidates.
- Monitor team member turnover; identify key factors that can be improved; make improvements.
- Coach Quality staff in the interviewing/hiring process.
- Provide mentoring and technical assistance to direct reports and Jabil site Quality Managers and staff.
Employee and Team Development
- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in area of responsibility.
- Provide strong leadership to the team
- Coach and mentor staff to deliver excellence to every internal and external customer.
- Create and manage succession plans for Corporate Quality function.
- Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, personal development goals).
- Solicit ongoing feedback from Business Unit, peers and team members.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
- Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, personal development goals).
- Solicit ongoing feedback from Business Unit, Sector Leadership, Global Quality Peers and team members on team member’s contribution to the team.
- Provide ongoing coaching and counseling to team member based on feedback.
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive team and individuals to continuously improve in key operational metrics and the achievement of the organizational goals.
- Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
- Perform team member evaluations professionally and on time.
- Drive team and individuals to continuously improve in key operational metrics and the achievement of the organizational goals.
Communication:
- Provide communication forum for the exchange of ideas and information with the department.
- Organize verbal and written ideas clearly and use an appropriate business style.
- Ask questions; encourage input from team members.
- Communicate the group’s goals and needs clearly, and on a regular basis, to direct reports. Make their roles and responsibilities clear.
- Assess communication style of individual team members and adapt own communication style accordingly.
Cost Management:
- Identify opportunities for streamlining processes and systems (i.e. re-engineering).
- Ensure team projects deliver as much tangible value as possible within your budget limitations.
- Prepare timely forecasts for the department.
- Compare forward forecast results to historical actual results for trend assessment and analysis.
- Establish and utilize tools to monitor global quality costs and cost trends, striving continuously to improve value
- Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
- Provide feedback to peers and senior management on quality cost and trends Forecast Development and Accuracy
JOB QUALIFICATIONS
Knowledge Requirements
- Ability to read, analyze, interpret and communicate technical information, regulatory and legal documents.
- Ability to respond to common inquiries from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Advanced PC skills, including training and knowledge of the Sector’s software packages.
- Ability to write and/or interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Advanced troubleshooting and problem-solving skills.
- Strong knowledge of global and regional industry standards.
- Strong financial and analytical ability.
- Proficiency in cost forecasting and budget management.
- Strong and convincing communication skills.
- Proficiency in GD&T, Quality and Statistical Concepts Application, Quality Management Systems, Lean Concepts and Application, and Manufacturing
- Ability to write reports, business correspondence, and procedure manuals.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
- Strong technical and non-technical international communication experience
- Strong experience in mechanical, machining, welding, sheet metal, paint, and plating processes
- Strong experience in reading and interpreting Mechanical Blueprints and Geometric Dimensioning and Tolerancing
- Strong experience in measuring quality plans, gage selection and gage use.
- Experience in the application of Coordinate Measuring Machines (CMM) a plus.
- Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
- Strong knowledge of international direct and indirect taxes as well as global customs regimes.
- Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
- Strong and convincing communication skills, including ability to connect with and build trust/respect from internal and external customers.
Education & Experience Requirements
- Bachelor’s degree preferably in engineering
- 15 years of experience in manufacturing operations and quality environment, including at least 8 years in a supervisory role required
- Background and comprehensive knowledge of Semi-Conductor Capital Equipment requirements
- Minimum 5 Years experience in quality in the Semi-Conductor Capital Equipment field with experience in mechanicals and electronics manufacturing
- Proven Lean implementation experience in a manufacturing environment
- Proven results leading quality engineering projects internationally, including Asia, Europe and North America
- Foreign language experience preferred (ex. Chinese, Spanish, German, Polish, Hungarian, Ukrainian)
Or a combination of education, experience and/or training - Travel if residing in the US will be 60% on average
- Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.