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Customer Service Acct Mgr II

Req ID: J2273578

  • Location
    Benicia, California, United States of America
    Chula Vista, California, United States of America
    Fremont, California, United States of America
    Hanover Park, Illinois, United States of America
    Irvine, California, United States of America
    Manteca, California, United States of America
  • Category Operations
  • Posted Friday, May 21, 2021
  • Type Full time

Job Description

The Customer Service Account Manager II is the primary single point of contact to the customer at the plant level for daily demand, orders, shipments, good receipt, BOL, POD, tracking and reporting safety stock levels, flagging missed shipments, and setting up new customers.  In addition, the Customer Service Account Manager II works in close coordination with the Business Unit to support reporting for weekly indicator reviews and other customer or financial reviews as needed.


  • Able to independently provide high levels of support to Business Unit and customers
  • Communicates a variety of information to internal or external customers to support the sale or service of products and drive high levels of customer satisfaction. 
  • Maintain customer orders
  • Support BU, Operations and Supply Chain resources to prioritize production
  • Respond to customer inquiries, including working with shipping on any questions for shipments
  • Apply originality and ingenuity are to define or apply appropriate procedures, processes and techniques to ensure high levels of customer satisfaction
  • Interpret customer scorecard feedback to adapt as needed
  • Responsible for new customer set up in SAP system and maintenance of current customer files
  • Partner with engineering, sales, and scheduling to ensure customer demands are met.
  • Timely notification to customers of any scheduling changes.
  • Work with Sales and BU Teams to gather sales forecast information.
  • Enter and maintain pricing in SAP
  • Coordinate new Bill of Materials setups in SAP
  • Coordinate EDI setup with Customers as required.
  • May perform other duties and responsibilities as assigned including general administrative support to the Business Unit

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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