E-IT Program Manager (HR)
Req ID: J2287886
Job Description
JOB SUMMARY
Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
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Write functional specifications of user needs for application development, enhancements, and testing.
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Analyze user requirements, procedures, and problems to improve existing systems.
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Manage process change
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Facilitate and Lead process design/redesign workshops
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Perform Job Shadowing
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Educate business users responsible for managing and operating business processes
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Monitor, measure and provide feedback on process performance
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Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
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Prepare functional specifications.
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Prepare project plans and implementation schedules.
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Confer with organizational units involved to determine requirements.
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Maintain and develop documentation for responsible area.
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Maintain a thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job, this could include formal or self paced professional development
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Prepare project plans and schedules.
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Provide status updates of assigned projects.
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Recommend/conduct training.
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Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
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Serve as escalation point for troubleshooting issues.
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Maintain a good working relationship with customers and vendors.
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Ensure 100% adherence to all IT and department policy, processes and procedures.
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Participate in the exchange of ideas and information within the department.
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Ask questions; encourage input from team members.
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Provide regular updates to appropriate managers.
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Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
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Drive continuous improvement through trend reporting analysis and metrics management.
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Assure that procedures and work instructions are efficient and not redundant.
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Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
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Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
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Confer with reporting manager on complex or unusual situations.
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Establish new measurement systems if/where possible.
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Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
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Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
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Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
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Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Maintain discretion and confidentiality in all areas pertaining to the IT systems.
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Understand and embrace the business and IT strategic direction.
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Comply and follow all procedures within the company security policy.
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May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
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Thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job
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Strong communications and customer service skills
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Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
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Proficiency in Visual Modeling, Facilitation and Elicitation, Business Analysis and Relationship-Building.
EDUCATION & EXPERIENCE REQUIREMENTS
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Bachelor's Degree required.
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Degree in Business, Computer Science or Social Science preferred.
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Minimum 10 years work experience in a related position.
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Or an equivalent combination of education, training or experience.
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Lean/Six Sigma, BPM Certification (AIIM BPM Certificate), BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc). a plus
Accessibility Accommodation
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