E-IT Program Manager (HR)

Job Description

JOB SUMMARY

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.

• Write functional specifications of user needs for application development, enhancements, and testing.

• Analyze user requirements, procedures, and problems to improve existing systems.

• Manage process change

• Facilitate and Lead process design/redesign workshops

• Perform Job Shadowing

• Educate business users responsible for managing and operating business processes

• Monitor, measure and provide feedback on process performance

• Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.

• Prepare functional specifications.

• Prepare project plans and implementation schedules.

• Confer with organizational units involved to determine requirements.

• Maintain and develop documentation for responsible area.

• Maintain a thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job, this could include formal or self paced professional development

• Prepare project plans and schedules.

• Provide status updates of assigned projects.

• Recommend/conduct training.

• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.

• Serve as escalation point for troubleshooting issues.

• Maintain a good working relationship with customers and vendors.

• Ensure 100% adherence to all IT and department policy, processes and procedures.

• Participate in the exchange of ideas and information within the department.

• Ask questions; encourage input from team members.

• Provide regular updates to appropriate managers.

• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

• Drive continuous improvement through trend reporting analysis and metrics management.

• Assure that procedures and work instructions are efficient and not redundant.

• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.

• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

• Confer with reporting manager on complex or unusual situations.

• Establish new measurement systems if/where possible.

• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)

• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Maintain discretion and confidentiality in all areas pertaining to the IT systems.

• Understand and embrace the business and IT strategic direction.

• Comply and follow all procedures within the company security policy.

• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job

• Strong communications and customer service skills

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

• Proficiency in Visual Modeling, Facilitation and Elicitation, Business Analysis and Relationship-Building.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree required. 

• Degree in Business, Computer Science or Social Science preferred.

• Minimum 10 years work experience in a related position.

• Or an equivalent combination of education, training or experience.

• Lean/Six Sigma, BPM Certification (AIIM BPM Certificate), BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc). a plus

Accessibility Accommodation

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