Business Process Analyst

Job Description

• Business Process Analyst

  JOB SUMMARY

  Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Write functional specifications of user needs for application development, enhancements, and testing.
• Analyze user requirements, procedures, and problems to improve existing systems.
• Manage process change
• Facilitate and Lead process design/redesign workshops
• Perform Job Shadowing
• Educate business users responsible for managing and operating business processes
• Monitor, measure and provide feedback on process performance
• Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
• Prepare functional specifications.
• Prepare project plans and implementation schedules.
• Confer with organizational units involved to determine requirements.
• Maintain and develop documentation for responsible area.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job, this could include formal or self paced professional development
• Prepare project plans and schedules.
• Provide status updates of assigned projects.
• Recommend/conduct training.
• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Serve as escalation point for troubleshooting issues.
• Maintain a good working relationship with customers and vendors.
• Ensure 100% adherence to all IT and department policy, processes and procedures.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

• JOB QUALIFICATIONS

  KNOWLEDGE REQUIREMENTS

• Thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job
• Strong communications and customer service skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Proficiency in Visual Modeling, Facilitation and Elicitation, Business Analysis and Relationship-Building.

• EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree required. 
• Degree in Business, Computer Science or Social Science preferred.
• Minimum 2 to 5 years work experience in a related position.
• Or an equivalent combination of education, training or experience.
• Lean/Six Sigma, BPM Certification (AIIM BPM Certificate), BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc). a plus

•  

  Regional Business Systems Analyst

  Job Summary Conduct business process analyses, requirement assessments and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Create detailed functional specifications for developers satisfying business needs.   Essential Duties & Responsibilities

• Analyze user requirements , procedures, and problems to improve existing systems
• Understand business concepts, processes, design solution and translate it to executable functional specification
• Lead gap analysis/requirement gathering workshops
• Drive application standardization during the analysis phase
• Collaborate with development team on the realization
• Write and execute test cases to ensure requirements are covered and solution is working correctly
• Coordinate user acceptance test with Subject Matter Experts
• Plan and execute implementation
• Develop and maintain documentation for responsible area (user guide, maintenance guide, etc.)
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
• High level knowledge of the existing application landscape to identify best solution for specific use cases
• Participate in assessment of COTS solutions against our business requirements
• Understand and embrace the business and IT strategic direction  

• Education & Experience Requirements

• Minimum 3 years experience in a relevant IT position
• Ability to understand complex business problems and translate it to IT language
• Structured, process driven, pragmatic problem solver approach
• Good understanding of software development lifecycle
• Good influencing and communication skills
• Bachelor's Degree in Computer Science or related field
• Good English skills both in writing and speaking  

• Advantage

• Master’s Degree in Computer Science or related field
• Worked in an environment using Agile development methodology
• Application development experience  

• We offer:

• A chance to get involved in international projects, new technologies and solutions
• Interesting and fulfilling work
• Opportunities for professional growth
• Attractive salary and excellent benefits
• A welcoming and inclusive environment
• Support in relocation

Accessibility Accommodation

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