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E-IT Program Manager (HR)

Req ID: J2287886-SGA

  • Location
    Shanghai, Shanghai, China
  • Category Information Technology
  • Posted Thursday, December 23, 2021
  • Type Full time
  • Job Type Permanent Employee

Job Description


Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.


  • Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.

  • Write functional specifications of user needs for application development, enhancements, and testing.

  • Analyze user requirements, procedures, and problems to improve existing systems.

  • Manage process change

  • Facilitate and Lead process design/redesign workshops

  • Perform Job Shadowing

  • Educate business users responsible for managing and operating business processes

  • Monitor, measure and provide feedback on process performance

  • Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.

  • Prepare functional specifications.

  • Prepare project plans and implementation schedules.

  • Confer with organizational units involved to determine requirements.

  • Maintain and develop documentation for responsible area.

  • Maintain a thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job, this could include formal or self paced professional development

  • Prepare project plans and schedules.

  • Provide status updates of assigned projects.

  • Recommend/conduct training.

  • Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.

  • Serve as escalation point for troubleshooting issues.

  • Maintain a good working relationship with customers and vendors.

  • Ensure 100% adherence to all IT and department policy, processes and procedures.

  • Participate in the exchange of ideas and information within the department.

  • Ask questions; encourage input from team members.

  • Provide regular updates to appropriate managers.

  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

  • Drive continuous improvement through trend reporting analysis and metrics management.

  • Assure that procedures and work instructions are efficient and not redundant.

  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.

  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

  • Confer with reporting manager on complex or unusual situations.

  • Establish new measurement systems if/where possible.

  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

  • Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)

  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.

  • Understand and embrace the business and IT strategic direction.

  • Comply and follow all procedures within the company security policy.

  • May perform other duties and responsibilities as assigned.



  • Thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job

  • Strong communications and customer service skills

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

  • Proficiency in Visual Modeling, Facilitation and Elicitation, Business Analysis and Relationship-Building.


  • Bachelor's Degree required. 

  • Degree in Business, Computer Science or Social Science preferred.

  • Minimum 10 years work experience in a related position.

  • Or an equivalent combination of education, training or experience.

  • Lean/Six Sigma, BPM Certification (AIIM BPM Certificate), BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc). a plus

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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