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Quality Systems engineer

Req ID: J2294669

  • Location
    Clinton, Massachusetts, United States of America
  • Category Quality Group
  • Posted Monday, November 15, 2021
  • Time Type Full time
  • Job Type Permanent Employee

Job Description


This position has the responsibility and authority to participating in the development, documentation, maintenance, and improvement of the Corrective Action Preventive Action (CAPA) program and Customer Complaint (CC) Program.  The incumbent will be responsible for ensuring continued compliance to associated regulations, standards and corporate policies.  In addition, provide support to the internal and external auditing programs. 

  • Lead the Customer complaint process for ensuring that corrective actions (CAPA) are completed in accordance with relevant ISO requirements (ISO 13485, ISO 14971 & FDA 21 CFR part 820), Jabil Advance Problem Solving methods, and that documentation is complete and compliant with requirements.
  • As a CC coordinator, quality engineer shall facilitate efficient and effective processing of CCs
  • Regularly communicate with Engineering, Quality and manufacturing to implement robust CC within defined timeline.
  • Track and Trend CC metrics
  • Coordinate with cross-functional team for root cause analysis and corrective & preventive actions.
  • Conduct Verification of Effectiveness for the CCs
  • Drive CC Review Board meetings effectively, to get support from senior management team for CC implementation.
  • Evaluates, makes recommendations and implements improvements to the quality system as part of continuous improvement activities.
  • Develop weekly Quality Systems Metric Report and share with Senior Quality Management
  • Develop, Support and tracking of site specific as well as global Key Performance Indicators (KPI)
  • As needed, quality engineer shall act as an action coordinator and work along with Supplier Quality Engineer to facilitate efficient and effective processing of SCARs

Job Specifications:    

  • Bachelor's degree in engineering or related field with 3-5 years related experience and/or training in manufacturing environment; or equivalent combination of education and experience
  • Knowledge of FDA and ISO standards (13485,14971) for Medical Devices
  • Ability to multi-task, perform efficiently, and independently
  • Proficient in Microsoft office products with a basic understanding of statistics may be helpful
  • Knowledge of various quality system methodologies 8D, Lean, 5 Why's, Pareto Analysis, Six Sigma, PFEMA, etc. preferred
  • Strong problem solving and organizational skills
  • Must have strong verbal and written communication skills, work well with diverse groups of people and be able to function independently of direct supervision  
  • Must have good written and oral communication skills
  • Must be able to work in a team environment, execute responsibilities with minimal direct supervision, and have a high attention to detail.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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