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Business Systems Analyst II

Req ID: J2296062

  • Location
    Guadalajara, Jalisco, Mexico
  • Category Information Technology
  • Posted Tuesday, November 23, 2021
  • Time Type Full time
  • Job Type Permanent Employee

Job Description


  • Ability to perform all duties of the Systems Analyst I. 

  • Formulate and define scope of system and objectives. 

  • Confer with organizational units involved to determine requirements. 

  • Oversee large, complex, more important projects or more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results. 

  • Devise sample input data to test accuracy of program. 

  • Observe or runs test of program using sample or actual data. 

  • Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs. 

  • Write functional specifications of user needs for application development, enhancements, and testing. 

  • Analyze user requirements, procedures, and problems to improve existing systems. 

  • Prepare functional, systems and program specifications. 

  • Prepare project plans and implementation schedules. 

  • Confer with organizational units involved to determine requirements. 

  • Maintain and develop documentation for responsible area. 

  • Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development. 

  • Prepare project plans and schedules. 

  • Provide status updates of assigned projects. 

  • Recommend/conduct training. 

  • Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems. 

  • Serve as escalation point for troubleshooting issues.  

  • Maintain a good working relationship with customers and vendors. 

  • Ensure 100% adherence to all IT and department policy, processes and procedures. 

  • Participate in the exchange of ideas and information within the department. 

  • Ask questions; encourage input from team members. 

  • Provide regular updates to appropriate managers. 

  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). 

  • Drive continuous improvement through trend reporting analysis and metrics management. 

  • Assure that procedures and work instructions are efficient and not redundant. 

  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”. 

  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. 

  • Confer with reporting manager on complex or unusual situations. 

  • Establish new measurement systems if/where possible. 

  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil  organization. 

  • Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). 

  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. 

  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

  • Maintain discretion and confidentiality in all areas pertaining to the IT systems. 

  • Understand and embrace the business and IT strategic direction. 

  • Comply and follow all procedures within the company security policy. 

  • May perform other duties and responsibilities as assigned. 



  • Typically reports to Management.  Direct supervisor job title(s) typically include:  IT Manager or IT Sr Manager 

  • Job  is NOT   directly  responsible for managing other employees



  • Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job 

  • Strong communications and customer service skills  

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and Powerpoint) and e-mail skills required. 



  • Bachelor's Degree  required.   

  • Degree in Computer Science or Management Information Systems preferred. 

  • Minimum 5 to 7 years work experience in a related position.  

  • Or an equivalent combination of education, training or experience. 

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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