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Enterprise Solutions Specialist III

Req ID: J2298850

  • Location
    Guadalajara, Jalisco, Mexico
  • Category Information Technology
  • Posted Thursday, January 6, 2022
  • Time Type Full time
  • Job Type Permanent Employee

Job Description


o Maintain existing systems and responsible for new development project for business requirements.

o As a corporate team to provide system support globally

o Work closely with global team for issues resolution

o On boarding new Suppliers through EDI implementation

o Process gap analysis and continuous improvement for support area.

Essential Duties & Responsibilities.

o Support existing EDI applications systems as well as system integration / middleware

o As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.

o Work closely with development and admin team for issues resolution

o Setup EDI enablement with external suppliers

o Responsible for operations process documentation

o Monitor ticket closely ensure support tickets are resolved within SLA.

o Serve as escalation point for troubleshooting issues per OLA and SLA.

o Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.

o Perform hands on complex configuration in module.

Education & Experience Requirements

o Bachelor’s degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.

o Understanding process of EDI / B2B and their standards (EDIFACT, X12, RosettaNet and API )

o Knowledge of EDI Message types (EDIFACT) :




o Understanding EDIINT, especially with AS2 communications

o Knowledge of one or more of the following applications is highly desirable

o SI – Sterling Integrator ver 5.03(formerly known as GIS- Gentrac Integration Suite)

o Axway / B2Bi Gateway Interchange 5.5 or above

o Microsoft Operations Manager 2007 or above

o Preferably have ERP knowledge with SAP

o Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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