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Senior User Researcher - Radius Innovation & Development

Req ID: J2304962-IL

  • Location
    Clinton, Massachusetts, United States of America
    Remote - USA, Florida, United States of America
  • Category Design Services Group
  • Posted Tuesday, March 1, 2022
  • Type Full time
  • Job Type Permanent Employee

Job Description

Radius Innovation & Development is searching for a Senior User Researcher who is passionate about leading project teams, adept at uncovering human-centered insights, and skillful at translating these insights into meaningful opportunities for design and innovation.  This position will report to the Director of Innovation.


Radius is the innovation consulting arm of Jabil, the most technologically advanced manufacturing solutions provider in the world. Together we are the only end-to-end innovation consulting business committed to solving our clients' toughest challenges.

With the multi-disciplinary strengths of strategists, researchers, human factors specialists, designers, and conceptual engineers, we help clients identify as well as capitalize on the next game-changing opportunity – through experiences and products designed to win.​ We can be best described as change agents, entrepreneurial professionals backed by a large, established Fortune 100 organization.


We are looking for someone who can inspire fellow designers and lead with both empathy and conviction for the people we design for. As a Senior user researcher, you will play a crucial role throughout the entire project process — using research to inspire our design teams to create better experiences, inform better prototypes, and elevate the perspective of our clients.


  • Lead diverse teams and engage clients through the entire project journey;
  • Design, scope, and run research activities that help us tackle our design challenge;
  • Define and use new methodologies to uncover insights
  • Lead the research process from developing discussion guides, recruiting participants, through to test moderation, analysis and report writing;
  • Lead a variety of user research projects using ethnographic and interview- based methods including contextual interviews, usability tests, expert interviews, and group sessions;
  • Facilitate synthesis, generating insights and opportunities for design;
  • Creatively articulate the insights and stories behind our design concepts;
  • Manage multiple stakeholder needs both effectively and sensitively.


  • 5+ years of qualitative (contextual?) research experience, with solid experience in Healthcare, ideally in a consulting environment;
  • Proven ability to use human-centered insight to answer business questions;
  • Mastery of qualitative research methods, including research scope and design;
  • Strong presentation skills with a creative and compelling storytelling style;
  • Passion for leading teams and teaching others about research;
  • Deep experience using investigative research to uncover human insights;
  • Business and consulting savvy, with an ability to think strategically;
  • Innate curiosity, and a passion for telling compelling human stories and connecting the stories to clear insights
  • Experience in Human Factors, including formative and user validation studies is desired.

This job cannot be performed remotely in the state of Colorado.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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