Technical Program Manager

Job Description

Candidate will have:

• Advanced analytical skills, including Prescriptive, Predictive and Preventive Analytics.
• Demonstrate ability to build and leverage partnerships, implement change and manage projects.
• Advanced PC skills, analytics, Minitab, and Data visualization. 
• Knowledge and proven experience R or Python 
• Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies

​Responsibilities include:

• Lead multiple cross-functional projects with broad in-depth knowledge of various functions within Quality Engineering to optimize complex large-scale projects
• Function as Program manager for Quality Engineering initiatives such as eSPC, eFMEA, Digitized Control Plans with cross functional cooperation with IT, Engineering and Operations
• Completes Proof-of-Concept (POC) for FoF and New technologies (e.g. eSPC, eFMEA integration, Industry 4.0 initiatives)
• Provides feedback to the FoF organization on skills, processes, equipment and technology needs
• Determines feasibility of site best practice initiatives and assists to establish deployment plan across organization
• Demonstrates the most effective execution of projects for GQ Quality engineering.
• Establishes and implements metrics that measure project performance.
• Tracks resource usage and ensures the optimized usage.
• Ensures accurate status reporting of all projects and programs.
• Ensures measurable metrics are developed for the program, and that they align to the program objectives.
• Demonstrates a commitment to customer service. Anticipates, meets and exceeds expectations by solving problems quickly and effectively, making customer impacting issues a priority.
• Drives continuous improvement through trend reporting analysis and metrics management (e.g. CpK improvement, variation reduction, Yield improvement and Scrap reduction as a result of eSPC implementation.
• Works closely with stakeholders and management to stay informed of important project information to evaluate and measure program effectiveness and impact on the business
• Complies with and follows all procedures within the company security policy.
• Maintains grade and quality of milestones and deliverables within defined and agreed upon program requirements.
• Implements engagement model with key stakeholders to manage expectations, drive decision making, resolve issues, and course correction (as necessary) to meet program goals.
• May oversee the direction of multiple programs
• Works with IT, Operations, Engineering and Product/Application Owners to secure and align cross-functional, cross-domain delivery teams to deliver programs.
• Manages stakeholder communication regarding Release Plans and Release deliveries. Ensures regular, active communication with adjacent programs and external stakeholders globally.
• Identifies program impediments and guides proper escalation to individuals/groups as needed.
• Responsible for program planning and scheduling, including the timing and resources required to deliver upon key milestones /deliverables and the implications from key interdependencies.
• Conducts project assessments to evaluate overall program performance and risks.
• Support & collaborate with Data Scientist in the implementation of Predictive Analytics as it relates to manufacturing process improvements and Customer Warranty cost reduction.
• Lead as Subject Matter Expert in all global & regional Quality systems and applications (APQP, MSA, Minitab, eFMEA, eSPC, 8D, RCA, and Problem Solving)
• Support development of global QE systems and applications to be globally required
• Provides expert advice to create training, capability development and SME education
• Support key Quality Engineering metrics for assigned customer(s) and Site
• Coach, mentor, and train QE SME’s & other functional engineering teams as needed
• Support and improve the Quality Engineering certification program.
• Support the development and training of potential quality managers via technical training in LFQ program
• Assist and support Regional VPs, Global Quality Engineering Teams and Regional teams with data analytics.
• Support Sites when facing challenging projects to meet Jabil Sector and Customer requirements and expectations as it relates to Yield improvement and Scrap Reduction
• Support global and regional audits when required by global and local teams.
• Seek outside best practices and education to bring knowledge into global QE platforms as part of QE certification and LFQ Program.
• Ensure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned

Education and experience:

• Bachelor of Science degree required, IE, ME, EE are preferred
• MS in Quality/Industrial Engineering or Data Sciences preferred
• Lean Silver Certificate or Six Sigma Black Belt preferred
• At least 15 years of working experience in Quality Engineering or related field
• Or an equivalent combination of education, training or experience

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