IT Support Technician II - Hendersonville

Job Description

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Interact with supplier/service provider ensure tasks are completed.
·          Monitor asset inventory.
·          Verify back up, daily check list, account maintenance.
·          Administer tape rotation - back up tapes.
·          Serve as the point of technical escalation.
·          Perform periodic license audits.
·          Create and configure ghost images for site hardware.
·          Create and Image MES and SAP RF Scanners.
·          Maintain and troubleshoot site PBX.
·          Provide on call support.
·          Identify and purchase hardware using the CER Process.
·          Administer network hardware (enabling and disabling ports).
·          Administer file services, Print Services and Terminal Servers.
·          Document new processes.
·          Provide support to wireless devices. (i.e. - Blackberry).
·          Follow all procedures around the ISS security policy.
·          Provide end user training & technical assistance.
·          Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
o    Network Administration (equipment maintenance, backups, daily checklists).
o    Systems Administration (account maintenance, backups/restores, server maintenance).
o    Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
o    Database Administration (daily checklists, backups, troubleshooting).
·          Load and verify correct operation of software packages.
·          Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
·          Simulate or recreate user problems to resolve operating difficulties.
·          Maintain inventory of computer parts and lo of all repairs/service performed.
·          Provide training and technical assistance to users.
·          Participate in the exchange of ideas and information within the department.
·          Ask questions; encourage input from team members.
·          Provide regular updates to appropriate managers.
·          Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
·          Drive continuous improvement through trend reporting analysis and metrics management.
·          Assure that procedures and work instructions are efficient and not redundant.
·          Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
·          Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
·          Confer with reporting manager on complex or unusual situations.
·          Establish new measurement systems if/where possible.
·          Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
·         Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
·         Maintain discretion and confidentiality in all areas pertaining to the IT systems.
·         Understand and embrace the business and IT strategic direction.
·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·         Comply and follow all procedures within the company security policy.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma minimum required

• 2-3 years of related experience preferred

• A+ certification preferred

IT support in manufacturing environment preferred

A+ certification strongly preferred

The person in this position will train at the Asheville site for approximately 2 months and transfer to the Hendersonville site.

Accessibility Accommodation

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