AA

Job Description

Maintain and support existing eCommerce business system applications. Sterling GIS, BizTalk 2004 and all associated support systems.

• Develop and manage processes for change control and auditing on all eCommerce Applications.  
• Maintain System security for EC applications.
• Enable eCommerce solutions.
• Manage relationship with Sterling SIB.
• Maintain and develop documentation for change control processes.
• Trouble shoot production issues as they relate to eCommerce communications, EDI translation, SAP integration and Application performance.
• Manage Gentran Integration Suite performance.
• Serve as a primary contact for all application issues regarding the software vendor.
• Responsible for all Disaster Recovery setup and testing.
• Ability to work additional hours as needed.  On call support requirements.
• Track and report ecommerce application metrics.
• Assist eCommerce Manager in strategic planning for capacity and functionality.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

May perform other duties and responsibilities as assigned.

Accessibility Accommodation

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