Represent the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Develop and maintain Quality Control plans and process routings, which reflect intended/actual activities.
· Provide support project launch activities such as but not limited to quoting activities by participation in initial process design, development, and implementation phases.
· Evaluate, develop and support inspection processes via inspection aids and instruction guidelines.
· Support all training programs by development and implementation of specialized training sessions for all applicable functions.
· Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.
· Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.
· Provide trend analysis of defects occurring at the customer, supplier and internally.
· Participate in the vendor survey activities as applicable.
· Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.
· Interface with all departments as applied to the Policies and Procedures with special regard to ISO 9001:2015 compliance.
· Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable.
· Interface and provide technical support on quality issues as the single point of contact with the customer as needed.
· Champion , support and focus corrective action efforts by leading the team to create solutions as necessary as part of the corrective/preventative effort.
· Serve as liaison between Jabil Inc and suppliers or customers on quality related issues.
· Improve technical support for the quality organization.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.
Bachelor's degree required and two years related experience; or equivalent combination of education and experience.
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