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Enterprise Solution Specialist I

Req ID: J2315277-SGA

  • Location
    Penang, Pulau Pinang (Penang), Malaysia
  • Category Information Technology
  • Posted Thursday, April 28, 2022
  • Type Full time
  • Job Type Permanent Employee

Job Description


  • Maintain existing systems and responsible for new development project for business requirements. 
  • As a corporate team to provide system support globally
  • Work closely with global team for issues resolution
  • On boarding new Suppliers through EDI implementation
  • Process gap analysis and continuous improvement for support area.

Essential Duties & Responsibilities .

  • Support existing EDI applications systems as well as system integration / middleware
  • As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.
  • Work closely with development and admin team for issues resolution
  • Setup EDI enablement with external suppliers 
  • Responsible for operations process documentation
  • Monitor ticket closely ensure support tickets are resolved within SLA.
  • Serve as escalation point for troubleshooting issues per OLA and SLA.
  • Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.
  • Perform hands on complex configuration in module.

Education & Experience Requirements

  • Bachelor’s degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.
  • Understanding process of EDI / B2B and their standards (EDIFACT, X12, Rosettanet and API )
  • Knowledge of EDI Message types (EDIFACT) :

  • Understanding EDIINT, especially with AS2 communications
  • Knowledge of one or more of the following applications is highly desirable
    • SI – Sterling Integrator ver 5.03(formerly known as GIS- Gentrac Integration Suite)
    • Axway / B2Bi Gateway Interchange 5.5 or above

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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