Quality Technician is responsible to oversee Quality Assurance activities for their Value Stream on their assigned shift. This position is responsible to support Quality Inspectors (Visual & Dimensional) in product release activities, using product expertise to make “grey area” decisions regarding product quality. This position conducts Batch History Record (BHR) review on a shift-to-shift basis, assuring that the BHR is ready to be handed off to the next shift, and creates the C of C / C of A and performs the first level of BHR Review to complete the batch if it ends on the assigned shift. This position is also responsible to investigate Non-Conforming Material Reports (NCMR) and Customer Complaints (CC), providing results to the Sr. Quality Lead and Quality Engineer as well as completing Incoming Inspections in accordance to approved IIP’s.
- Complies with all PPE requirements and coaches and supports all employees’ adherence.
- Helps to ensure that documentation practices comply with cGMP requirements – i.e., eliminates sticky notes and other uncontrolled documents in the wing and audits documentation for errors.
- Learns to apply and support 5S, Lean, Visual Factory and other OpEx principles as they pertain to Quality Control.
- Provides guidance to Quality Control inspectors and coaches them to help them make more effective product quality decisions.
- Understands and helps to drive appropriate work priorities for Quality Assurance that accurately reflect product release needs as determined by customer service and production planning.
- Instills a culture of continuous improvement and helps ensure an appropriate sense of urgency in all aspects of Quality Control, including the effectiveness & efficiency of Quality Plans.
- Keeps Sr. Quality Leads updated on Quality Control issues and status, presenting BHR to the appropriate Sr. Quality Lead for final review and product release when completed.
- Provides guidance to Quality Inspectors and creates an environment where input and feedback are encouraged and acted upon as appropriate.
- Communicates with Operations and Material Handling personnel to support production priorities including changeovers and start-ups.
- Investigates NCMR & CC in accordance with associated procedures & work instructions.
- Updates Defect Libraries as needed to document product quality decisions and communicate them to Quality Inspectors for consistent future application.
- Performs Incoming Inspection in accordance with the Approved Inspection Plans (IIP’s)