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Quality Systems Lead

Req ID: J2318069-IL

  • Location
    West Chester, Pennsylvania, United States of America
  • Category Quality Group
  • Posted Tuesday, July 19, 2022
  • Type Full time
  • Job Type Permanent Employee

Job Description


Oversee and manage the execution of Quality Systems (QS) at the site level, including the Corrective and Preventive Action (CAPA) program. Lead the compilation and analysis of QS metrics for Quality Progress Review (QPR), Quality Systems Management Review (QSMR), and other metrics. Manage a team of Document Controllers and Document Clerks and oversee the Records program.


  • Responsible for the consistent and correct execution of QS procedures at the site to ensure the quality and compliance of processes and records for NC, CAPA, product quality escalation, site complaint manufacturing investigations.
  • Develop and administer training programs to grow the competency of the resources at the site who execute NC, CAPA, product quality escalation, and site complaint manufacturing investigations.
  • Manage on site QPR, QSMR, and other metrics reviews by championing cross-collaboration across functions, identifying barriers for progress, and elevating issues for resolution.
  • Oversees on site Document Control, including change management, administration of the change control system, and daily supervision of a team of four employees.
  • Serves as Records Coordinator for the site, acting as records management SME and handling archival of records both physically and electronically.
  • Serves as the Backroom Lead during all audits, handling coordination of audit readiness and day of audit execution. Serve as SME for CAPA, QPR, and QSMR processes during audits.
  • Lead audit observation response activities, including performing root cause analysis, writing responses, and ensuring timely completion of activities.
  • Champions quality initiatives at the site, including collaboration with above site teams.
  • May perform other duties and responsibilities as assigned.


  • Working knowledge of CAPAs is required; technical writing, root cause analysis, and problem solving are required.
  • Strong verbal and written communication skills are required.
  • Strong ability to take initiative regarding innovative approaches to problem solving in a fast-paced business environment is required.
  • Experience in Quality Auditing and notified body inspections is preferred.
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required. Experience with SAP and document management systems are preferred.


  • Bachelor’s degree in science, engineering, or another field is preferred.
  • Three (3) years related experience in Medical Device or Pharmaceutical environment, or equivalent combination of education and experience is required.
  • One (1) to three (3) years of supervisory experience is preferred.
  • Experience with training or coaching others is required.
  • Experience with root cause investigation, change management, and auditing is required.
  • A certification in process excellence / lean six sigma or equivalent is preferred.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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