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Application Administrator

Req ID: J2319245-SGA

  • Location
    Kulim, Kedah, Malaysia
  • Category Information Technology
  • Posted Thursday, June 9, 2022
  • Type Full time
  • Job Type Permanent Employee

Job Description

Job Responsibilities

  • Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
  • Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
  • Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and assure they are efficient and not redundant.
  • Participate in customer audit, internal/external audit assessment.
  • Prepares project plans and implementation schedules
  • Support and administer the IT system infrastructure following the company standard
  • Responsible for all Disaster Recovery setup and testing.
  • Serves as an escalation point for troubleshooting issue.
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
  • Provide regular updates to appropriate managers and conference with them on complex or unusual situations
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
  • Ensure 100% adherence to all company, IT and department policy, processes and procedures
  • Maintaining and ensure the status of the IT tickets does not exceed the SLA.
  • Comply and follow all procedures within the company security policy.
  • May perform any ad-hoc duties and responsibilities as assigned.

Knowledge Requirement

  • Advance troubleshooting skills of computer hardware.
  • Customer services skill as well effective communication skills – both verbal and written.
  • Basic networking and systems architecture, troubleshooting skills.
  • Basic to intermediate proficiency in MSSQL and C#.
  • Knowledge of SAP and MES processing.
  • Good organizational skills.
  • Experience in supporting and administer MES system.
  • Has the ability to follow written and verbal directions.
  • Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
  • Ability to effectively present information and respond to question from groups of managers, clients, customers and the general public.
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.
  • Must have the sense of urgency and decision making (problem solving)
  • Experience in creating SQL query reports
  • Experience in project manage and rollout MES system
  • Knowledge on BI report development and programming will be an advantages

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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