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IT Support technician

Req ID: J2320285

  • Location
    Dublin, Dublin, Ireland
  • Category Information Technology
  • Posted Tuesday, June 14, 2022
  • Time Type Full time
  • Job Type Permanent Employee

Job Description

Jabil EMS (Electronic Manufacturing Systems) Ireland, Blanchardstown Dublin 15, are hiring an IT Support Technician to join our IT Department. The role involves:

  • Provides technical support to end-users for PC, server, hardware, or software applications.
  • Manage SCCM, security patching and antivirus.
  • Deliver and deploy IT solutions and projects.

Key Responsibilities and End Results:

  • Interact with supplier/service provider ensure tasks are completed.
  • Monitor asset inventory.
  • Verify back up, daily check list, account maintenance.
  • Administer tape rotation - back up tapes.
  • Serve as the point of technical escalation.
  • Perform periodic license audits.
  • Create and configure ghost images for site hardware.
  • Create and Image MES and SAP RF Scanners.
  • Maintain and troubleshoot site PBX.
  • Provide on call support.
  • Identify and purchase hardware using the CER Process.
  • Administer network hardware (enabling and disabling ports).
  • Administer file services, Print Services and Terminal Servers.
  • Document new processes.
  • Provide support to wireless devices. (i.e. - Blackberry).
  • Follow all procedures around the ISS security policy.
  • Provide end user training & technical assistance.
  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
    o    Network Administration (equipment maintenance, backups, daily checklists).
    o    Systems Administration (account maintenance, backups/restores, server maintenance).
    o    Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
    o    Database Administration (daily checklists, backups, troubleshooting).
  • Load and verify correct operation of software packages.
  • Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Maintain inventory of computer parts and lo of all repairs/service performed.
  • Provide training and technical assistance to users.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • May perform other duties and responsibilities as assigned.

Person specification:

  • Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Computer literate with intermediate / Advanced MS Office skills.
  • Highly motivated and enthusiastic individual with strong communication and interpersonal skills and ability to work with cross functional teams.
  • Strong planning & organisational skills and attention to detail.
  • Proficiency in the English language is a requirement alongside eligibility to work in Ireland.
  • Proven ability to meet deadlines.
  • A “can do” work ethic with excellent problem-solving skills.

Essential criteria

  • BS/BA degree (Level 8) in Computer Science/ Information technology / Computer networking / Electronics / Mechatronics
  • 1-2 years’ experience working as an IT support technician, or a similar role is required.
  • Experience troubleshooting systems. Troubleshoot hardware and software issues.
  • Install and configure hardware and software components
  • Repair or replace damaged hardware.
  • Experience managing network physical networks, cabling, switches, routers access points etc.

Desired criteria

  • Experience in electronic manufacturing environment is highly desirable.
  • Experience in leading process improvements / lean manufacturing activities in a manufacturing environment is advantageous.
  • Experience working as part of IT project teams.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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