Sr Program Manager

Job Description

JOB SUMMARY

The Principal Program Manager is a senior position in Project Management responsible for running large complex programs, including contingency planning and issue resolution. Ensures that all programs / projects follow standard procedures and governance used in the management and deployment of programs. Contributes to and demonstrates a solid understanding of program vision and roadmap. Maintain awareness of cross product/program synergies and actively communicates opportunities to simplify or better align work across teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Works with Business Unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities.
·         Demonstrates the most effective execution of projects within the division.
·         Works with Project/Program Managers to review and monitor project health. 
·         Establishes and implements metrics that measure project performance. 
·         Determines project health by measuring the variance in scope, schedule, cost and quality from the respective baselines. 
·         Tracks resource usage and ensures the optimized usage. 
·         Ensures accurate status reporting of all projects and programs.
·         Ensures measureable metrics are developed for the program, and that they align to the program objectives.
·         Works within the defined standards and procedures as set out by Jabil and the customer to successfully deliver the projects.
·         Demonstrates a commitment to customer service. Anticipates, meets and exceeds expectations by solving problems quickly and effectively, making customer issues a priority.
·         Drives continuous improvement through trend reporting analysis and metrics management
·         Works closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business
·         Complies with and follows all procedures within the company security policy.
·         Maintains grade and quality of milestones and deliverables within defined and agreed upon program requirements.
·         Implements engagement model with key stakeholders to manage expectations, drive decision making, resolve issues, and course correction (as necessary) to meet program goals.
·         Solicits ongoing feedback from Business Units, peers and customers.
·         May oversee the direction of multiple programs managed directly by Project managers, across domains and up to 2-3 agile Scrum teams.
·         Works with Product/Application Owners to secure and align cross-functional, cross-domain delivery teams to deliver programs.
·         Manages dependencies across programs within the portfolio and with other portfolios.
·         Manages stakeholder communication regarding release plans and release deliveries for the portfolio.
·         Ensures regular, active communication globally with adjacent portfolios and external stakeholders.
·         Manages stakeholder communication regarding Release Plans and Release deliveries. Ensures regular, active communication with adjacent programs and external stakeholders globally.
·         Identifies program impediments and guides proper escalation to individuals/groups as needed.
·         Responsible for program planning and scheduling, including the timing and resources required to deliver upon key milestones / deliverables and the implications from key interdependencies.
·         Conducts project assessments to evaluate overall program performance and risks.
·         May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Knowledge of Jabil operating policies and procedures required
·         Expert knowledge of Jabil’s culture and guiding principles
·         Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies
·         Strong ability to manage multiple projects, handle multiple tasks simultaneously, and switch between tasks quickly

·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required

·         Previous experience in electronics manufacturing

·         Prior experience in customer interface

·         Ability to use own judgment and initiative in problem resolution

·         Strong operational and financial knowledge required

·         Substantial knowledge of Jabil and demonstrated ability to leverage organization

·         Consultative skills (ability to understand true customer needs)

·         Proven ability to develop effective, matrixed, cross-organization programs and best practices, collaborating and communicating across business and technology stakeholders and multiple geographies.

·         Good communications skills

·         Strong interpersonal and influence skills to cultivate relationships, facilitate negotiations, and build partnerships with key stakeholders at all levels

·         Distinctive problem solving leader

·         Demonstrated team leadership capabilities

·         Strong implementation skills to ensure programs and policies support business objectives and initiatives

·         Person should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude.

·         Strong comprehension skills for understanding, developing and applying solutions

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