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Customer Assurance Coordinator

Req ID: J2330122-IL

  • Location
    Clinton, Massachusetts, United States of America
  • Category Quality Group
  • Posted Tuesday, August 2, 2022
  • Type Full time
  • Job Type Permanent Employee

Job Description

Jabil Healthcare, a Jabil company, offers healthcare and pharmaceutical customers the widest array of design and manufacturing capabilities in the industry. With more than 40 years of experience, our highly specialized teams meet the complex and regulated demands of the diagnostics, medical devices and pharmaceutical markets enabling the world's leading brands to fulfill their market potential. Jabil Healthcare's customer focused services range from ideation to device development support, engineering, supply chain optimization, vertical plastics and electronics to device assembly operations, all at our purpose-built facilities that support stringent healthcare requirements and protect our customers' intellectual property.

Job Summary
This individual will serve as the focal point for NP Medical's (a Jabil Company) complaint management process. Responsibilities include facilitating complaint investigations, responding to customer queries, and evaluating product.

Key Responsibilities

  • Ensure investigation of complaints are assigned to the appropriate team members: Operations, Manufacturing Engineering, or R&D.
  • Organize evaluation of returned complaint products.
  • Prepare and present complaint data weekly, monthly, and at Management Review.
  • Communicate with customer regarding status of their complaints.
  • Ensure complaint metrics are met each month.
  • Others tasks as assigned.


  • Familiarity with statistics.
  • Use of acceptance sampling.
  • Excellent communication skills.
  • Strong team skills.
  • Use of computer applications, such as PowerPoint, Word, or Excel.


  • High school diploma or equivalent.
  • Minimum of 4 years experience in medical devices.
  • Familiarity with ISO 13485 and 21 CFR 820.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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