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IT Support Technician

Req ID: J2336937-SGA

  • Location
    Dublin, Dublin, Ireland
  • Category Information Technology
  • Posted Friday, December 2, 2022
  • Type Full time
  • Job Type Permanent Employee

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Job Description

Our Jabil Dublin 15 team our seeking an a highly motivated and tech savvy IT Support Technician to join our growing team. As the IT Support Technician, you will provide technical support to all employees for PC, server, hardware and software applications. You will manage SCCM, security patching and antivirus whilst delivering and deploying IT solutions and projects.

Key Responsibilities:

  • Provide technical support to all employees, troubleshooting and problem solving, ensuring correct operation of personal computers.

  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
    o    Network Administration (equipment maintenance, backups, daily checklists).
    o    Systems Administration (account maintenance, backups/restores, server maintenance).
    o    Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
    o    Database Administration (daily checklists, backups, troubleshooting).

  • Verify back up, daily check list, account maintenance.

  • Identify and purchase hardware using the CER Process.

  • Provide end user training & technical assistance.

  • Load and verify correct operation of software packages.

  • Maintain inventory of computer parts and lo of all repairs/service performed.

  • Provide training and technical assistance to users.

  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

  • Drive continuous improvement through trend reporting analysis and metrics management.

  • Confer with reporting manager on complex or unusual situations.

  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

  • May perform other duties and responsibilities as assigned.

Essential criteria

  • BS/BA degree (Level 8) in Computer Science/ Information technology / Computer networking / Electronics / Mechatronics

  • 1-2 years’ experience working as an IT support technician, or a similar role is required.

  • Experience troubleshooting systems. Troubleshoot hardware and software issues.

  • Install and configure hardware and software components

  • Repair or replace damaged hardware.

  • Experience managing network physical networks, cabling, switches, routers access points etc.

  • Highly motivated and enthusiastic individual with strong communication and interpersonal skills and ability to work with cross functional teams.

Desired criteria

  • Experience in electronic manufacturing environment is highly desirable.

  • Experience in leading process improvements / lean manufacturing activities in a manufacturing environment is advantageous.

  • Experience working as part of IT project teams.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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