At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.
Job Description
OB SUMMARY
Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
- Write functional specifications of user needs for application development, enhancements, and testing.
- Analyze user requirements, procedures, and problems to improve existing systems.
- Prepare functional, systems and program specifications.
- Prepare project plans and implementation schedules.
- Confer with organizational units involved to determine requirements.
- Maintain and develop documentation for responsible area.
- Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
- Prepare project plans and schedules.
- Provide status updates of assigned projects.
- Recommend/conduct training.
- Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
- Serve as escalation point for troubleshooting issues.
- Maintain a good working relationship with customers and vendors.
- Ensure 100% adherence to all IT and department policy, processes and procedures.
- Participate in the exchange of ideas and information within the department.
- Ask questions; encourage input from team members.
- Provide regular updates to appropriate managers.
- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Drive continuous improvement through trend reporting analysis and metrics management.
- Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Confer with reporting manager on complex or unusual situations.
- Establish new measurement systems if/where possible.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
- Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Maintain discretion and confidentiality in all areas pertaining to the IT systems.
- Understand and embrace the business and IT strategic direction.
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
- Typically reports to Management. Direct supervisor job title(s) typically include:
- Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
- Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
- Strong communications and customer service skills
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor's Degree required.
- Degree in Computer Science or Management Information Systems preferred.
- Minimum 2 to 5 years work experience in a related position.
- Or an equivalent combination of education, training or experience.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.
工作内容总结：
进行业务流程分析、需求评估和初步的成本/效益分析，努力使信息技术解决方案与业务计划相一致。
主要职责
进行有关新信息系统开发的调查，以满足当前和预计的业务需求。
为应用程序开发、增强和测试编写用户需求的功能规范。
分析用户需求、程序和问题，以改进现有系统。
准备功能、系统和程序规范。
准备项目计划和实施时间表。
与相关组织单位协商确定需求。
维护和发展负责区域的文件。
对于完成工作所需的新兴或工作技术，保持全面的知识和深入的领域经验，这可能包括正式的或自我调整的专业发展
准备项目计划和时间表。
提供所分配项目的状态更新。
与所有员工保持积极的关系，鼓励他们提出改进IT系统的方法。
作为故障排除问题的升级点。
与客户和供应商保持良好的工作关系。
确定通过简化流程和系统来降低成本的创造性方法(即修改职责或合并任务，取消非增值流程，或完全重新设计流程和系统)。
通过趋势报告分析和指标管理推动持续改进。
确保程序和工作指示是有效的，而不是多余的。
为改进提供新的想法和建议。确定并实施“领域***”的新实践和流程。
表现出对客户服务的承诺;通过快速有效地解决问题，预测、满足并超越预期;优先考虑客户问题。
遇到复杂或不寻常的情况时，向报告经理咨询。
如果可能，建立新的测量系统。
与其他捷普设施交流知识和信息，以确保在整个捷普组织中共享***实践。
确保100%遵守公司所有政策和程序(即安全，健康，安全和质量)
在所有与数据和专有信息有关的领域保持自由裁量权和保密性，无论是捷普内部的还是客户特定的。
理解各种书面、口头、图表或时间表形式的指示。
在所有与IT系统相关的领域保持自由裁量权和保密性。
理解并接受业务和IT战略方向。
遵守并遵循公司安全政策内的所有程序。
工作资格
对完成工作所需的新兴或工作技术有全面的知识和深入的现场经验
良好的沟通和客户服务技巧
能够理解各种书面、口头、图表或时间表形式的说明。
能够在一对一和小组情况下有效地向客户，客户和组织的其他员工展示信息。
熟练使用个人电脑，微软办公软件(Excel, Word和PowerPoint)和电子邮件技能。
教育和经验要求
学士学位
计算机科学或管理信息系统专业优先。
2 - 5年相关工作经验
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BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
