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Global Procurement Technology Manager

Req ID: J2363012-IL

  • Location
    Penang, Pulau Pinang (Penang), Malaysia
  • Category Supply Chain Management
  • Posted Monday, July 3, 2023
  • Type Full time
  • Job Type Permanent Employee

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Job Description


This position will provide leadership for the day to day administration of Jabil's global procurement technology platforms and support teams in the areas of implementation, application support, process governance and improvement, data analysis, and report generation.  Our ideal candidate will have an advanced understanding of the core application, Coupa as well as a basic understanding of Procure-to-Pay processes, bulk data uploads and integration processes. SAP experience is a plus.


  • Lead a team of system support personnel, up to 6 direct reports

  • Work with the Coupa Implementation / Integration Team to complete Coupa rollout of the established P2P Process in new sites

  • Provide technical support to application users and assist in error management through administration of Jabil’s support ticketing system

  • Assist in the design, development, testing, training and roll-out of additional Coupa modules as required

  • Provide Coupa application support, identify training needs, and make recommendations for functionality and business process improvements

  • Partner with Global Shared Services:  Communicate with the regional catalog and supplier enablement teams to ensure consistent approach across the world

  • Assist in developing in-take forms to allow end users to request support to load catalogs, enable punch out or enable cxml invoicing

  • Coordinate with the purchasing community to ensure buying channel implementation to allow Jabil to stay in front of our competition from a supply chain management standpoint

  • Forge successful relationships with the purchasing community and Coupa users to work and apply purchasing strategy

  • Develop relationships that allow the ability to influence the Customer, Suppliers, and key stakeholders within Jabil

  • Provides leadership and strategic direction to individuals who directly and indirectly administer Jabil's procurement technology platforms

  • Clearly and regularly communicates Customer needs and collaborate with other Functional areas within Jabil to ensure alignment on common goals (Commodity Management, Advanced Planning, Operations, Design, Finance, etc.)

  • Understand regulatory Compliance or Local Legislation that may impact the supply chain design

  • Establish Clear & Measurable goals and objectives by which to determine individual & team results

  • Solicit ongoing performance feedback from individuals within Jabil that can help to quantify performance trends

  • Clearly understand and be able to articulate both Jabil & our Customers Strategic Direction


  • Bachelor’s degree, preferably in business, information systems, engineering, computer science or finance

  • Minimum of 10 years of relevant business experience

  • Previous leadership/ management of others ( 3 - 5 years) is required

  • Experience in working with Coupa Procure to Pay is required - emphasis on supplier onboarding, cxml integration support, and general system administration

  • Ability to create procedural manuals, and to effectively present information or training material and respond to questions from relatively large groups of people

  • Strong problem solving, analytic, negotiation, project management, and people skills are a must

  • Ability to solve practical problems with limited information; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

  • Ability to work effectively under pressure with constantly changing priorities and deadlines

  • Coupa certification is preferred, but not mandatory

  • An equivalent combination of education, experience and/or training will be considered

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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