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Operational SME - AI

Req ID: J2263448

  • Location
    Bayan Lepas, Pulau Pinang (Penang), Malaysia
  • Category Project Management Group
  • Posted Sunday, March 7, 2021
  • Type Full time

Job Description


The Ops Project Manager II leads and supports assigned projects and initiatives of medium to high complexity applying project management methodology to support the company and group’s strategy. Manage assigned projects through the various stages of the project lifecycle, from concept to launching. This includes developing SOW, business proposals, functional requirements, project plan w/milestones and implementation plan. Provide management and guidance toward successful collaboration with multi-functional groups and direct project team responsible for implementation of Jabil’s strategies.


·         Define concise goals and objectives within a project framework
·         Ensure all project requirements and/or objectives are correctly gathered, understood and properly translated for execution
·         Define and recognize project Key Performance Indicators and manage the work within scope, quality, time and cost constraints
·         Conduct project risk reviews and appropriate mitigation
·         Facilitate communication as appropriate to all involved and "manage" the stakeholders This includes escalate issues to the next level of management
·         Collaborates in determining forecast project budget and staffing needs for current and future site needs
·         Accountable for overall project success - including cost, schedule, quality, and scope management
·         Accountable for customer satisfaction both internal and external to project success
·         Ability to form and lead strong multi-functional teams to achieve company and/or customer objectives
·         Understand and exceed customer (internal or external) needs and expectations
·         Identify creative ways to implement corrective actions in cost effective manner
·         Utilize tools to track changes and identify cost impact for review with senior management
·         Provide feedback to project team and leaders on concerns with cost
·         Drive the wider team to continuously improve in key operational metrics and the achievement of the project & organizational goals
·         Develops and owns project plan, establishing a road map with clear dates and clear deliverables
·         Provide regular project updates to project team, relevant departments, stakeholders, project champions and senior leadership as needed
·         Works with stakeholders to define project road maps and deliverables
·         Clarifies and communicates project objectives and success criteria
·         Establish and maintain communications with both customer personnel and senior management as needed
·         Ensure all sensitive and confidential information is handled appropriately
·         Facilitate communication and education for all interested parties as deemed necessary
·         Responsible for managing cross-divisional / cross-functional / cross-cultural teams
·         Builds and structures integrated teams to ensure maximum performance; provides direction and motivation
·         Could provide mentorship and coaching to project team members Gives and receives both written and verbal feedback
·         Identify and prepare proposals that close gaps and mitigate risk
·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
·         Comply and follow all procedures within the company security policy
·         May perform other duties and responsibilities as assigned

·         Experience managing multiple projects simultaneously
·         Ability to form and lead strong multi-functional teams to achieve company and customer (internal or external) objectives
·         Organize verbal and written ideas clearly and use an appropriate business style
·         Ability to effectively present information to management and/or customer personnel
·         Ability to respond in a timely fashion to common inquiries or complaints
·         Define, develop and implement strategies contribute to the overall company and group strategic direction
·         Demonstrate high performance orientation, detail orientation, market knowledge and sound judgment
·         Demonstrate ability to build and leverage partnerships, implement change and manage projects
·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
·         Advanced PC skills, including training and knowledge of Jabil’s software packages in an integrated system such as SAP


·         Bachelor’s degree required

·         Minimum of 5+ years of experience
·         Desired experience in Management/ supervisory role
·         Minimum of 1-year experience leading projects or in project management
·         PMP Certification or equivalent preferred
·         Or an equivalent combination of education, experience and / or training


As an Operational SME – AI, you understand a realistic landscape of technical AI capabilities within manufacturing and are an expert in Jabil business problems that can be solved by AI in your functional business area. You have an operational understanding of AI solution development, along with a realistic view of its capabilities and limitations. You are an expert in the business processes for your functional area and where AI can efficiently and effectively improve them. You remain customer-centric in the face of AI, with a goal of solving a current Jabil/customer’s problem. You understand and can communicate the challenges that come with adopting AI in manufacturing, such as difficulty in predicting ROI. As a Jabil AI champion, you will educate leadership, SMEs, and other stakeholders on the potential of AI in your functional business area.

You will work with cross-functional teams, that include ML engineers and data engineers, in addition to traditional product teams and stakeholders. You are an expert in the fundamentals of production grade AI, including ModelOps, MLOps, and DataOps for edge, MLaaS, and hybrid infrastructures.  At a conceptual level, you understand AI governance, life cycle management, and retuning/ retraining/ rebuilding of AI models to provide uninterrupted flow between the development, operationalization and maintenance of models within AI-based systems. You are familiar with AI bias, privacy breaches, adversarial attacks, and dataset shift and how to monitor and mitigate these situations. You are an expert in bringing standardization and scalability across disparate environments with AI pipelines that span from developer notebooks to edge to data center to cloud deployments.

To be successful, you must be an excellent communicator in all forms, including in-person, virtual meetings and email. You understand that in many situations you serve as an AI-translator bridging the language of production grade AI with the language of product deployment and manufacturing operations.

Operational SME – AI will be responsible for planning, designing, implementing, and managing; integrated, production and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production region(s). The Operational SME III will adopt as its goal’s profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.


  • Serve as the functional AI expert for function area assigned
  • Support other Engineers when questions arise and help resolve them
  • Coordinate and facilitate training for the plant in terms of new hires, new functionality, and upgrades
  • Track and communicate all changes/enhancements to existing AI solution, including upgrades to AI Solution
  • Provide support to the users
  • Maintain and develop documentation for responsible area
  • Participate in the exchange of ideas and information within the department
  • Offer new ideas and suggestions for improvement
  • Comply and follow all procedures within the company security policy
  • Ensure AI training and deployment processes run consistently in a platform-agnostic manner
  • Management of model development environments, model repository, champion-challenger testing, model rollout/rollback, and CI/CD integration
  • Assess the quality (interpret the outcomes and validate KPIs) of AI models in production and promote or demote AI models for inferencing
  • Bring standardization and scalability across disparate environments for consistent AI development, training and deployment process
  • Propose governance and life cycle management of AI and decision models, including machine learning, knowledge graphs, rules, optimization, linguistic and agent-based models
  • Propose AI model pipelines that include a multiplicity of different types of models including algorithmic and rule-based
  • Assess performance and viability of model retraining methods and techniques for Realtime and batch data infrastructure
  • Propose facilities for A/B and champion/challenger testing on models in production
  • Propose tools for defining and performing compliance tests and generating reports used for internal and external audits (explainability, bias, etc.)
  • Assess interfaces to business intelligence (BI) and other analytic/operational systems to connect model performance to business KPIs and enable line of business managers to manage their investments in AI and their impacts on their businesses
  • Propose/ assess mechanisms for encapsulating models for deployment in different types of infrastructure (on prem, private cloud, public cloud(s), hybrid).
  • Propose mechanisms for creating model pipelines that interconnect a series of models and data sources
  • Propose mechanisms for instrumenting and monitoring each model's technical and business performance in production
  • Propose/ assess alerting and reporting methods to identify and address technical/ business performance issues; operational bottlenecks; and connections to enterprise operational stack
  • As a regional subject matter expert, the SME III is responsible for monitoring on a regular basis performance related to DF metrics from different sites across the region:
  • Identify early signs of low performance from the sites within the region and initiate recovery activities to prevent any customer complaints. Other engineering areas will be responsible for working on the root cause of the low performance issues
  • SME III will have the authority to initiate regional audits to confirm that basic DF systems, tools, and procedures are properly used by local engineering teams
  • Assist and support regional meetings with other subject matter experts from different areas and possible different regions to align and establish regional priorities
  • Regional Project Leader and Coordinator that directs and critically evaluates large scale challenges in complex manufacturing processes, unique customer challenges (production/data) and operational data to determine efficient utilization and effectiveness of applications and resources.
  • SME III is required to attend manufacturing and technology seminars regularly to maintain his or her expertise on the field
  • Lead multiple cross-functional projects across his or her specific region with broad in-depth knowledge of various functions outside of Digital Factory to optimize complex large-scale projects
  • Lead as Regional Subject Matter Expert in all global & regional Digital Factory systems and applications (JEMSmm, JEMSpd, Valor, MES etc)
  • Lead as Regional Subject Matter Expert in all Operational DF practices
  • Support development of global DF systems and applications with consideration of Global standards
  • Communicate to regional team key DF metrics for Site
  • Support, assist, and advise Business Unit Directors and Site Management on new & actual processes reliability, and profitability
  • Participate in QBR, customer visits and site audits if requested by BUD and Regional Management.
  • Lead process improvement related activities for New Product Introduction.
  • Coach, mentor, and train engineers within the Operational SME DF team & other functional teams as needed
  • Coach, mentor, and train new Site Operational SME’s as support to Regional and Global Operational SME’s
  • Support and/or maintain all lower-level Operational SME’s essential duties and responsibilities
  • Ensure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction
  • Develop regional DF best practices with supporting data to Regional and Global DF teams to optimize existing best practices
  • Seek outside best practices and education to bring knowledge into regional and global DF platforms
  • Support the Lean organization by developing a solid process foundation and data integrity in order to support process improvement through the organization
  • Comply and follow all procedures within the company security policy.
  • May perform other duties and responsibilities as assigned

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or by calling 1.727.803.7515 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and/or phone number.

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