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Enterprise Solution Specialist II

Req ID: J2267245

  • Ubicación
    Guadalajara, Jalisco, Mexico
  • Categoría Tecnologias de la Información
  • Publicado miércoles, 31 de marzo de 2021
  • Tipo Tiempo completo

Descripción del Trabajo

Enterprise Solution - SAP SD or PU

Responsible for process integration, functional solution designs, configuration and implementation of global applications and tools.

Be proficient and able to work independently l in the overall business processes and system functionality for primary application

module or functional area

Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions

Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with

related functional and development teams

Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.

Ability to mentor ESS I team members

Effectively drive business system process and integration improvements with business process owners

Serve as escalation point for troubleshooting issues per OLA and SLA

Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job

technologies required. This could include formal or self paced professional development

May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one

application module

Provide functional advice and assistance to other IT teams as necessary

Participate in the exchange of ideas and information within the project / department personnel

Provide status updates of assigned projects to the project team

Ask questions; encourage input from team members

Communicate and provide regular updates to functional manager or supervisor

Drive continuous improvement through trend reporting analysis and metrics management

Assure that procedures and work instructions are efficient and not redundant

Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are

considered “best practice”

Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and

effectively, making customer issues a priority

Confer with reporting manager and team on complex or unusual situations

Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization

Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or

customer specific

Interpret a variety of instructions furnished in written, verbal, diagram or schedule form

Maintain discretion and confidentiality in all areas pertaining to the IT systems

Understand and embrace business and IT strategic direction

Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

Comply and follow all procedures within the company security policy.

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