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Enterprise Solutions Specialist II

Req ID: J2270017

  • Ubicación
    Jarkov, Járkov, Ukraine
  • Categoría Tecnologias de la Información
  • Publicado martes, 11 de mayo de 2021
  • Tipo Tiempo completo

Descripción del Trabajo

  • Support existing EDI applications systems as well as system integration / middleware
  • As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.
  • Work closely with development and admin team for issues resolution
  • Setup EDI enablement with external suppliers 
  • Responsible for operations process documentation
  • Monitor ticket closely ensure support tickets are resolved within SLA.
  • Serve as escalation point for troubleshooting issues per OLA and SLA.
  • Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.
  • Perform hands on complex configuration in module.
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