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Enterprise Solutions Specialist II

Req ID: J2270065

  • Ubicación
    Guadalajara, Jalisco, Mexico
  • Categoría Tecnologias de la Información
  • Publicado martes, 4 de mayo de 2021
  • Tipo Tiempo completo

Descripción del Trabajo

Essential Duties & Responsibilities . ​

  • Support existing EDI applications systems as well as system integration / middleware
  • As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.
  • Work closely with development and admin team for issues resolution
  • Setup EDI enablement with external suppliers 
  • Responsible for operations process documentation
  • Monitor ticket closely ensure support tickets are resolved within SLA.
  • Serve as escalation point for troubleshooting issues per OLA and SLA.
  • Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.
  • Perform hands on complex configuration in module.

Education & Experience Requirements

  • Bachelor’s degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.
  • Understanding process of EDI / B2B and their standards (EDIFACT, X12, Rosettanet and API )
  • Knowledge of EDI Message types (EDIFACT) :
  • ORDER, ORDER RESPONSE, ORDER CHANGE,
  • EDI FORECAST
  • INVENTORY REPORT, INVOICE

  • Understanding EDIINT, especially with AS2 communications
  • Knowledge of one or more of the following applications is highly desirable
    • SI – Sterling Integrator ver 5.03(formerly known as GIS- Gentrac Integration Suite)
    • Axway / B2Bi Gateway Interchange 5.5 or above
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