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Enterprise Solution Specialist III

Req ID: J2274239

  • Ubicación
    Penang, Isla de Penang, Malaysia
  • Categoría Tecnologias de la Información
  • Publicado lunes, 7 de junio de 2021
  • Tipo Tiempo completo

Descripción del Trabajo

Job Summary

Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!

This is a high-level Functional Support Specialist role that is a key contributor to the IT operations and support in Jabil. The Functional Support Specialist’s role is to deliver support to end-users in the organization on SAP and other software applications efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, finance, supply chain, and other business units. The Functional Support Specialist is also responsible for assisting in the design, delivery, and improvement of SAP and other software applications and organizing training programs.

Essential Duties and Responsibilities

  • Assume the role of functional lead for operations and support of SAP PU, IMWM and Supply Chain applications

  • Ability to mentor ESS 1 and ESS 2 team members

  • Actively participate in the exchanging of ideas and information within the department

  • Be effective and consistent in providing regular updates to appropriate managers

  • Ask questions; encourage input from team members

  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems)

  • Drive continuous improvement through trend reporting analysis and metrics management

  • Assure that fundamental procedures and work instructions are efficient and not redundant

  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in the field”

  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority

  • Confer with reporting manager on complex or unusual situations

  • Serve as the escalation point for system and troubleshooting issues.

  • Work seamlessly with all IT Teams to ensure a high standard of IT support at all levels.

  • Maintain and develop documentation for responsible area. Prepare and provide status updates of assigned project plans and schedules.

  • Ability to work effectively under pressure with constantly changing priorities and deadlines.

  • Lead and participate in the software support transition from the project.

  • Identify and learn appropriate software applications used and supported by the organization. Coordinate with department manager to assess departmental application training needs and objectives.

  • Participate in the design, development, and delivery of software applications training programs and individual classes.

  • May perform other duties and responsibilities as assigned.

Education and Experience Requirements

  • Bachelor’s degree in Information Technology or Management Information Systems OR 5 – 6 years of equivalent work experience in the business area, from an IT and business perspective.

  • In-depth, hands-on knowledge and experience of multiple SAP modules and applications. 

  • Thorough understanding and knowledge of troubleshooting principles, methodologies, and issue resolutions techniques. 

  • Leadership quality with the ability to mentor and manage other team members.

  • Ability to effectively present information and respond to questions from groups of managers, and customers.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Certification in SAP and/or ITIL is a plus

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