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ENTERPRISE SOLUTION SPECIALIST II

Req ID: J2276851

  • Ubicación
    Guadalajara, Jalisco, Mexico
  • Categoría Tecnologias de la Información
  • Publicado lunes, 28 de junio de 2021
  • Tipo Tiempo completo

Descripción del Trabajo

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Be proficient and able to work independently l in the overall business processes and system functionality for primary application module or functional area
  • Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
  • Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams
  • Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.
  • Ability to mentor ESS I team members
  • Effectively drive business system process and integration improvements with business process owners
  • Serve as escalation point for troubleshooting issues per OLA and SLA
  • Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self paced professional development
  • May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module
  • Provide functional advice and assistance to other IT teams as necessary
  • Participate in the exchange of ideas and information within the project / department personnel
  • Provide status updates of assigned projects to the project team
  • Ask questions; encourage input from team members
  • Communicate and provide regular updates to functional manager or supervisor
  • Drive continuous improvement through trend reporting analysis and metrics management
  • Assure that procedures and work instructions are efficient and not redundant
  • Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered “best practice”
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
  • Confer with reporting manager and team on complex or unusual situations
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
  • Interpret a variety of instructions furnished in written, verbal, diagram or schedule form
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems
  • Understand and embrace business and IT strategic direction
  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
  • Comply and follow all procedures within the company security policy.

•    Bachelor’s degree in Information Technology or Management Information Systems, or 4 years of equivalent external work experience in the business area from an IT and business perspective.
•    Must have knowledge of Module configuration for specialization module. (FI/CO)
•    Must have one prior full cycle implementation or one prior full software development lifecycle experience.
•    Or an equivalent combination of education, training or experience

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