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Senior IT Program Manager

Req ID: J2287879

  • Ubicación
    Shanghai, Shanghái, China
  • Categoría Tecnologias de la Información
  • Publicado jueves, 23 de diciembre de 2021
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

Descripción del Trabajo

Represent IT to the customer, users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for enterprise level projects and/or a series of related, ongoing projects within the organization; provide guidance to the allocated project teams; support IT Managers on planning and achieving of strategic objectives.
·         Collaborates with customer from requirements gathering through product acceptance
·         Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project
·         Review project schedules with functional project managers and project specialists allocated to projects
·         Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives
·         Communicate project objectives in terms of overall strategic business objectives
·         Serve as interface with customers, vendors, stakeholders and project sponsor(s)
·         Devise creative solutions to critical customer and user needs
·         Obtain and summarize current project information and milestone status versus project performance baseline. Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
·         Drive project/program tasks to completion in accordance with the project schedule
·         Management of Resource capacity and time tracking allocated to enterprise level project
·         Financial Management and analysis of costs for Enterprise level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs
·         Manage change control processes for the project(s) and is responsible for overall project execution
·         Recognize potential problem areas against the plan, and identify and implement alternative solutions
·         Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
·         Ensure that Post-Implementation Reviews are completed with the collaboration of all key projects stakeholders; present the results to the project team and Management as appropriate.
·         Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company
·         Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
·         Coach others through difficult decision making situations
·         Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
·         Maintain discretion and confidentiality in all areas pertaining to IT systems, data and proprietary information, whether internal to Jabil or customer specific
·         Understand and embrace the business and IT strategic direction
·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
·         Comply and follow all procedures within the company security policy
·         May perform other duties and responsibilities as assigned
Must demonstrate expert and institutionalizing knowledge on the following skills/competencies:
·         Action/Results Oriented - Brings full energy to things he/she sees as challenging; enjoys working hard; can act with a minimum of planning; seizes more opportunities than others
·         Business Relationship Management – Practices building strong relationships with business, operations, and other IT groups
·         Detail oriented - Has an eye for details and makes a conscious effort to understand the actual cause behind an occurrence
·         Mentoring - Assists other persons in developing specific skills and knowledge that will enhance the less-experienced person’s professional and personal growth
·         Organizational awareness – Display and execute a level of understanding for both the organization and its leaders regarding current capacity, abilities, potential, and results
·         Facilitation and training skills - Guides and directs organizing work with groups of people such as meetings, planning sessions, and training of team members and leaders
·         Project Management methodologies – Displays and applies knowledge on Project Management methodologies, specifically on Waterfall and Agile

Must demonstrate mastery on the following skills/competencies:
·         Accountability – Accounts for his/her activities, accepts responsibility for them, and to discloses the results in a transparent manner
·         Business acumen - Knows how the business works; demonstrates knowledge in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; understands how strategies and tactics work in the marketplace
·         Organizational change management – Is familiar with the processes to transitioning individuals, teams, and organizations to a desired future state
·         Consulting/thought leader – Is recognized as one of the foremost authorities in selected areas of specialization, resulting in being the go-to individual for said expertise
·         Emotional intelligence - Has the ability to monitor his/her own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior
·         Innovative thinking – Thinks outside the box to come up with interesting, different or creative ideas and/or solutions
·         Managerial courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary
·         Negotiating and conflict management - Successfully mediates conflict between individuals and groups; can hammer out tough agreements and settle disputes equitably; can find common ground and obtain cooperation with minimum noise
·         Organizational agility – Is knowledgeable about how organizations work; gets things done both through formal and informal channels; understands the origin and reasoning behind key policies, practices, and procedures; understands cultures of organizations
·         Presentation Skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses
·         Sense of urgency - Acts with the realization that efficiency is vital to success, and makes decisions and drives activities in the organization to meet important windows of opportunity
·         Analytical skills - Has the ability to visualize, articulate, and solve both complex and uncomplicated problems and concepts and make decisions that are sensible and based on available information
·         Business results orientation - Understands the process of figuring out how to get the right requirements, no matter the challenges faced, and stays resolutely focused on the core principles of gaining alignment and achieving clarity
·         Ensures that the project and efforts are consistently focused on delivering value for the organization
·         Business/process analysis; Business needs into technical solutions - Identifies business needs and determines solutions to business problems. Utilizes the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goal
·         Communication skills - Is able to convey information to another effectively and efficiently
·         Creativity - Adds value and original thinking during brainstorming settings; generates new and unique ideas; makes connections among previously unrelated notions,
·         Decision making (problem solving) - Is able to forecast the outcome of each option, and based on all these items, determine which option is the best for that particular situation
·         Leading and influencing/talent management - Is committed to recruit, retain, and develop the most talented and superior employees available in the job market
·         Learning agility - Has the ability to learn, grow, and change over time and consequently develop new skills, rather than simply enhance those that he/she may already have
·         Prioritization - Spends his or her time and the time of others on what's important; focuses on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal
·         Relationship management - Builds strong relationships with peers, providers and customers (internal or external).
·         Teamwork - Works collaboratively with a group of people in order to achieve a goal
·         Industry collaboration/networking - A working practice whereby individuals work together to a common purpose to achieve business benefit
·         ITIL Foundations - Is aware of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices
·         PMP Certification – Is certified by the Project Management Institute (PMI) as Project Management Professional (PMP)
·         Forecast, budget, variance and financial management - Efficiently and effectively manages money (funds) in such a manner as to accomplish the objectives of the organization. Includes CapEx and OpEx
·         Risk and issues management - Understands the process of identification, analysis, assessment, control, and avoidance, minimization, or elimination of unacceptable risks and/or issues
·         Resources management - Efficiently and effectively deploys and allocates the organization's resources when and where they are needed
·         Project planning - Estimates and schedules projects activities using Gant charts to plan and subsequently report progress within the project environment
·         Post-Implementation Reviews - Conducts PIRs after completing a project in order to evaluate whether the project objectives were met, determine how effectively the project was run, learn lessons for the future, and ensure that the organization gets the greatest possible benefit from the project
·         Cost estimations - Has the knowledge to calculate the cost of a program, project, or operation accurately, transparently, and reliably
·         Controls, audit, regulatory and compliance requirements - Understands the concepts and processes implemented to compare performance to predetermined standards, plans, or objectives (includes Security, ITAR, MedVal, Health, Safety, Quality, etc.)
·         Building WBS -– Can develop a deliverable-oriented decomposition of a project into smaller components, and organizes the team's work into manageable sections
·         Project Portfolio Management tools – Has experience using PPM tools to analyze and manage current or proposed projects

Must demonstrate self-sufficiency on the following skills/competencies:
·         Portfolio Management - Ensures that the organization can leverage its project selection and execution success into one or more project portfolios to achieve strategic objectives, as a way to bridge the gap between strategy and implementation
·         Developing business cases - Captures the reasoning for initiating a project or task to convince a decision maker to take action Usually a well-structured, formal document, the business case tells the story of an initiative - from beginning (what problem or situation triggered the initiative) to end (what benefit, value or return is expected). Business cases are typically written at the project or initiative level as a way to secure funding and commitment
·         Procurement process - Understands the process of finding, acquiring, buying goods, services or works from an external source, often via competitive bidding process (RFI, RFP, RFQ)
·         KPAs, metrics and SLA tracking - Understands and applies the tools and techniques to define, measure and control the performance of the project

Preferred skills/competencies:
·         PgMP certification
·         Scrum Master / Agile certification
·         Working knowledge of Lean/Six Sigma concepts


• Bachelor’s degree required; degree in Computer Science, Engineering or Business discipline preferred.
Minimum 15 years of experience actively leading multiple IT projects of large size and/or scope with at least 5 years of demonstrated experience managing a program/portfolio with business and vendor partnering
• Exceptional communications and negotiating skills.
• PMI's Project Management Professional (PMP)® certification or equivalent is highly preferred.
• Or an equivalent combination of education, training or experience.

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