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Enterprise Solutions Specialist III

Req ID: J2298850

  • Ubicación
    Guadalajara, Jalisco, Mexico
  • Categoría Tecnologias de la Información
  • Publicado jueves, 6 de enero de 2022
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

Descripción del Trabajo

Job SUMMARY

o Maintain existing systems and responsible for new development project for business requirements.

o As a corporate team to provide system support globally

o Work closely with global team for issues resolution

o On boarding new Suppliers through EDI implementation

o Process gap analysis and continuous improvement for support area.

Essential Duties & Responsibilities.

o Support existing EDI applications systems as well as system integration / middleware

o As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.

o Work closely with development and admin team for issues resolution

o Setup EDI enablement with external suppliers

o Responsible for operations process documentation

o Monitor ticket closely ensure support tickets are resolved within SLA.

o Serve as escalation point for troubleshooting issues per OLA and SLA.

o Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.

o Perform hands on complex configuration in module.

Education & Experience Requirements

o Bachelor’s degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.

o Understanding process of EDI / B2B and their standards (EDIFACT, X12, RosettaNet and API )

o Knowledge of EDI Message types (EDIFACT) :

ü ORDER, ORDER RESPONSE, ORDER CHANGE,

ü EDI FORECAST

ü INVENTORY REPORT, INVOICE

o Understanding EDIINT, especially with AS2 communications

o Knowledge of one or more of the following applications is highly desirable

o SI – Sterling Integrator ver 5.03(formerly known as GIS- Gentrac Integration Suite)

o Axway / B2Bi Gateway Interchange 5.5 or above

o Microsoft Operations Manager 2007 or above

o Preferably have ERP knowledge with SAP

o Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable

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