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Enterprise Solution Specialist I

Req ID: J2311244-SGA

  • Ubicación
    Penang, Isla de Penang, Malaysia
  • Categoría Tecnologias de la Información
  • Publicado lunes, 18 de abril de 2022
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

Descripción del Trabajo

Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow! 



As an Enterprise Solution Specialist, you will have exposure to system functionality and business process knowledge about SAP and integration of SAP with different business applications. Your functional skills will be further enhanced in future because we highly encourage our team members to cross-function to different business enterprise functions such as Sales Distributions, Production Planning, Purchasing, Inventory and Quality Management, Finance, Environment, Health and Safety Management and Portal. 

You will be part of a team size average of 30 and working as the Third-Level Functional Support (Yes, no coding required! ). You will work closely with the technical team (programmer, basis) and business IT from all around the globe (Asia, Europe, America) to analyze and resolve production application issues. Besides, you will learn to perform configuration in the system. This is the perfect job for you if you love investigation, ever-growing and nonboring job!  



  • Be proficient  and able to work independently in the business processes and system functionality for the assigned primary application module or functional area 

  • Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions 

  • Ability to write valid functional specification documents including the understanding of table structures, fields and entity relationships. 

  • Effectively drive business system process and integration improvements with business process owners 

  • Demonstrate commitments to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority 

  • Serve as the escalation point for troubleshooting issues per OLA and SLA 

  • Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self-paced professional development 

  • May perform full configuration of more than one application module.  Perform advanced, customized configuration in at least one application module 

  • Provide functional advice and assistance to other IT teams as necessary

  • Participate in the exchange of ideas and information within the project/department personnel 

  • Communicate and provide regular updates to the functional manager or supervisor 

  • Confer with the reporting manager and team on complex or unusual situations 

  • Offer new ideas and suggestions for improvement. Identify and implement new configurations, procedures and processes that are considered “best practice” 

  • Exchange knowledge and information with teams from other regions to ensure best practices are shared throughout the Jabil organization 

  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer-specific 

  • Understand and embrace business and IT strategic direction 

  • Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor. 

  • Comply and follow all procedures within the company security policy. 



  • Bachelor’s degree in Computer Science or Information Technology or Management Information Systems, or at least 2 years of work experience in the business area from an IT and business perspective. 

  • Preferably if the candidate has one or more functional knowledge in Material Management, Sales and Distribution, Production Planning, Finance and Controlling, Warehouse management in SAP or any other ERP systems.

  • Or an equivalent combination of education, training or experience. 

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