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Repair Quality Engineer (Kenosha, WI)

Req ID: J2316622-IL

  • Ubicación
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    Minneapolis, MN, Minnesota, United States of America
  • Categoría Grupo de Calidad
  • Publicado lunes, 25 de julio de 2022
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

Descripción del Trabajo

Jabil is looking for a repair engineer to represent the quality function of technical support for Zebra DOA/OOB/RMA products, in conjunction with other internal support groups, regarding issues affecting manufacturing. In this role, you will be repairing printers, troubleshooting issues, and interfacing with the customer. This position is not remote and will sit onsite at the customer's distribution center (DC) in Kenosha, Wisconsin. This is a great opportunity for an engineer that is customer focused, can handle changing priorities, and is solution driven. Possible opportunities for a hybrid work environment and relocation available!

In your role you will :

  • Work closely with customers to troubleshoot and resolve product issues involving RMA printers to include repairing and debug

  • Develop and maintain QA plans and process routings, which reflect intended/actual activities

  • Provide support for all quoting activities by participation in initial process design, development, and implementation phases.

  • Evaluate and support inspection processes via inspection aids and instruction guidelines.

  • Support all training programs by development and implementation of specialized training sessions for all applicable functions.

  • Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.

  • Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.

  • Provide trend analysis of defects occurring at the customer, supplier and internally.

  • Participate in the vendor survey activities as applicable.

  • Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts.

  • Interface with all departments as applied to the Policies and Procedures with special regard to ISO, EN4600 and GMP documentation.

  • Monitor departmental activities and provide technical and logistical guidance/support for the quality engineering staff as applicable.

  • Interface and provide technical support on quality issues with the customer as needed.

  • Support and focus corrective action efforts and utilizing the SPC data and corrective action tracking package and create and implement any meetings, procedures, or team-building concepts as necessary as part of the corrective/preventative effort.

  • Serve as liaison between Jabil Circuit and suppliers or customers on quality related issues.

  • Improve technical support for the quality organization.

  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

  • Comply and follow all procedures within the company security policy 


Successful candidate will bring the following knowledge, skills, and abilities:  

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

  • Ability to define problems, collect data, establish facts, and draw valid conclusions based in the 8D methodology

  • Ability to operate a personal computer including using a Windows based operating system and related software

  • Advanced PC skills, including training and knowledge of Jabil’s software packages

  • Ability to effectively communicate with customers and colleagues

  • Ability to compute rate, ratio, and percent and to draw and interpret graphs

  • Ability to use lab equipment (multi-meter, oscilloscope, etc.)

  • Ability to use Cyclone programmer, J-Link programmer, etc. 


  • Bachelor's degree required and 2 years related experience; or equivalent combination of education and experience

  • Or a High school, Electronic technical, diploma with 3 or more years experience troubleshooting to a component level using schematics or hardware specs and essential Quality tools like 8D, Paretos, RCA, painter chart, CPK, is acceptable

  • Language, English 100%. Chinese and Spanish desirable

  • Some domestic and international travel may be required.

Work as a debug/repair engineer in Kenosha , WI Zebra DC.

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