Application Administrator

Descripción del Trabajo

Job Responsibilities

• Perform technical and/or administrative tasks to ensure functionality and efficiency of the IT ecosystem.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Ensure Customer Satisfaction with the utilization and results of the established processes and procedures.
• Participate in process, procedure, and systems continuous improvement, identify creative ways to reduce costs by streamlining them, and assure they are efficient and not redundant.
• Participate in customer audit, internal/external audit assessment.
• Prepares project plans and implementation schedules
• Support and administer the IT system infrastructure following the company standard
• Responsible for all Disaster Recovery setup and testing.
• Serves as an escalation point for troubleshooting issue.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
• Provide regular updates to appropriate managers and conference with them on complex or unusual situations
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
• Ensure 100% adherence to all company, IT and department policy, processes and procedures
• Maintaining and ensure the status of the IT tickets does not exceed the SLA.
• Comply and follow all procedures within the company security policy.
• May perform any ad-hoc duties and responsibilities as assigned.

Knowledge Requirement

• Advance troubleshooting skills of computer hardware.
• Customer services skill as well effective communication skills – both verbal and written.
• Basic networking and systems architecture, troubleshooting skills.
• Basic to intermediate proficiency in MSSQL and C#.
• Knowledge of SAP and MES processing.
• Good organizational skills.
• Experience in supporting and administer MES system.
• Has the ability to follow written and verbal directions.
• Has the ability to work effectively under pressure with constantly changing priorities and deadlines.
• Ability to effectively present information and respond to question from groups of managers, clients, customers and the general public.

• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail.
• Must have the sense of urgency and decision making (problem solving)
• Experience in creating SQL query reports
• Experience in project manage and rollout MES system
• Knowledge on BI report development and programming will be an advantages