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IT Support technician

Req ID: J2320285

  • Ubicación
    Dublín, Dublín, Ireland
  • Categoría Tecnologias de la Información
  • Publicado martes, 14 de junio de 2022
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

Descripción del Trabajo

Jabil EMS (Electronic Manufacturing Systems) Ireland, Blanchardstown Dublin 15, are hiring an IT Support Technician to join our IT Department. The role involves:

  • Provides technical support to end-users for PC, server, hardware, or software applications.
  • Manage SCCM, security patching and antivirus.
  • Deliver and deploy IT solutions and projects.

Key Responsibilities and End Results:

  • Interact with supplier/service provider ensure tasks are completed.
  • Monitor asset inventory.
  • Verify back up, daily check list, account maintenance.
  • Administer tape rotation - back up tapes.
  • Serve as the point of technical escalation.
  • Perform periodic license audits.
  • Create and configure ghost images for site hardware.
  • Create and Image MES and SAP RF Scanners.
  • Maintain and troubleshoot site PBX.
  • Provide on call support.
  • Identify and purchase hardware using the CER Process.
  • Administer network hardware (enabling and disabling ports).
  • Administer file services, Print Services and Terminal Servers.
  • Document new processes.
  • Provide support to wireless devices. (i.e. - Blackberry).
  • Follow all procedures around the ISS security policy.
  • Provide end user training & technical assistance.
  • Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
    o    Network Administration (equipment maintenance, backups, daily checklists).
    o    Systems Administration (account maintenance, backups/restores, server maintenance).
    o    Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
    o    Database Administration (daily checklists, backups, troubleshooting).
  • Load and verify correct operation of software packages.
  • Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Maintain inventory of computer parts and lo of all repairs/service performed.
  • Provide training and technical assistance to users.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • May perform other duties and responsibilities as assigned.

Person specification:

  • Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Computer literate with intermediate / Advanced MS Office skills.
  • Highly motivated and enthusiastic individual with strong communication and interpersonal skills and ability to work with cross functional teams.
  • Strong planning & organisational skills and attention to detail.
  • Proficiency in the English language is a requirement alongside eligibility to work in Ireland.
  • Proven ability to meet deadlines.
  • A “can do” work ethic with excellent problem-solving skills.

Essential criteria

  • BS/BA degree (Level 8) in Computer Science/ Information technology / Computer networking / Electronics / Mechatronics
  • 1-2 years’ experience working as an IT support technician, or a similar role is required.
  • Experience troubleshooting systems. Troubleshoot hardware and software issues.
  • Install and configure hardware and software components
  • Repair or replace damaged hardware.
  • Experience managing network physical networks, cabling, switches, routers access points etc.

Desired criteria

  • Experience in electronic manufacturing environment is highly desirable.
  • Experience in leading process improvements / lean manufacturing activities in a manufacturing environment is advantageous.
  • Experience working as part of IT project teams.
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