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Quality Systems Manager

Req ID: J2338337-IL

  • Ubicación
    San José, CA, California, United States of America
  • Categoría Grupo de Servicios de Diseño
  • Publicado lunes, 7 de noviembre de 2022
  • Tipo Tiempo completo
  • Tipo de Empleo Empleado Permanente

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Descripción del Trabajo

Provide leadership for the development, implementation, communication, and maintenance of the quality system. Identify best practices, define, design, implement top level document structure. Ensure compliance with all regulatory requirements in an effective, timely, and responsible manner. Provide a strong detailed quality focus as well as managing all work affecting quality. Lead and inspire a team of innovative problem solvers!

ESSENTIAL DUTIES AND RESPONSIBILITIES include – but are not limited to the following:


  • Recruitment and Retention:
  • Recruit, interview, and hire team members for Quality & Product Validation Department
    Communicate criteria to recruiters for Quality & Product Validation Engineering position candidates
  • Monitor team member turnover; identify key factors that can be improved; make improvements
  • Employee and Team Development:
  • Identify individual and team strengths and development needs on an ongoing basis
  • Create and/or validate training curriculum in area of responsibility
  • Coach and mentor Design Engineering staff to ensure compliance with internal processes and procedures
  • Performance Management:
  • Lead and Support change management
  • Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals)
  • Solicit ongoing feedback from Corporate Quality and Director of Design Services, procedure champions at each Design site, peers, and team members
  • Provide central quality focus for site as well as support for all sector quality teams
  • Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals
  • Communication:
  • Provide communication forum for the exchange of ideas and information within all Design sites and sectors
  • Assess communication style of individual team members and adapt own communication style accordingly

  • Business Strategy and Direction:
  • Know and understand the Design Services worldwide strategic directions
  • Define, develop and implement Quality Engineering strategies in partnership with all relevant functional groups
  • Provide regular updates to Director of Design Services on the execution of the strategy
    Serve as Deputy Management Representative
  • Cost Management:
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems)
  • Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value


  • SME for RCCA investigations and facilitations
  • Continually monitor existing Design Services procedures for all worldwide sites according to the industry standards, provide improvement advice when opportunities are available
  • Leverage Best Practices from all Design sites, and generate procedures and systems that can be used globally
  • Support all global training programs specific to each site, by development and implementation of specialized training sessions for all applicable functions
  • Conduct periodic review and maintenance of all documentation files; develop appropriate systems for worldwide document storage and access
  • Coordinate and track the corrective/preventative action effort
  • Ensure systems get maintained among all Design sites
  • Facilitate third party audits of JDS and assure all corrective actions get completed by each site in a timely manner
  • Participate in the vendor survey activities as applicable for the Design facilities; Drive proactive participation with suppliers and (when possible) aid in their process improvement efforts
  • Interface with all departments as applied to the Policies and Procedures
  • Provide insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies

  • Strong knowledge of global and regional logistics operations and industry
  • Strong knowledge of ISO standards a must
  • Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets
  • Strong financial and analytical ability; Proficiency in managing business analytics to determine optimum company footprint
  • Strong knowledge of international direct and indirect taxes as well as global customs regimes
  • Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs
  • Strong and convincing communication skills;  Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint)

    Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Quality Engineers, Document Control Clerk, Auditor

  • Bachelor’s degree + 8 years of related experience
  • Previous experience in QMS management
  • Previous experience in leading internal/external audits
  • Lead auditor certification
  • ASQ Certifications (CQE, CQM/OE, CQA, CSSBB)

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (, the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

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