Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
- Write functional specifications of user needs for application development, enhancements, and testing.
- Analyze user requirements, procedures, and problems to improve existing systems.
- Prepare functional, systems and program specifications.
- Prepare project plans and implementation schedules.
- Confer with organizational units involved to determine requirements.
- Maintain and develop documentation for responsible area.
- Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
- Prepare project plans and schedules.
- Provide status updates of assigned projects.
- Recommend/conduct training.
- Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
- Serve as escalation point for troubleshooting issues.
- Maintain a good working relationship with customers and vendors.
- Ensure 100% adherence to all IT and department policy, processes and procedures.
- Participate in the exchange of ideas and information within the department.
- Ask questions; encourage input from team members.
- Provide regular updates to appropriate managers.
- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Drive continuous improvement through trend reporting analysis and metrics management.
- Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Confer with reporting manager on complex or unusual situations.
- Establish new measurement systems if/where possible.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
- Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Maintain discretion and confidentiality in all areas pertaining to the IT systems.
- Understand and embrace the business and IT strategic direction.
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILITIES
- Typically reports to Management. Direct supervisor job title(s) typically include:
- Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
- Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
- Strong communications and customer service skills
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor's Degree required.
- Degree in Computer Science or Management Information Systems preferred.
- Minimum 2 to 5 years work experience in a related position.
- Or an equivalent combination of education, training or experience.