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Business Process Analyst

Req ID: J2287886

  • 地点
    上海, 上海, China
  • 类别 信息技术
  • 发表 2021年12月23日
  • 类型 全职工作
  • 工作类型 员工

职位描述

  • Business Process Analyst

    JOB SUMMARY

    Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
  • Write functional specifications of user needs for application development, enhancements, and testing.
  • Analyze user requirements, procedures, and problems to improve existing systems.
  • Manage process change
  • Facilitate and Lead process design/redesign workshops
  • Perform Job Shadowing
  • Educate business users responsible for managing and operating business processes
  • Monitor, measure and provide feedback on process performance
  • Apply knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
  • Prepare functional specifications.
  • Prepare project plans and implementation schedules.
  • Confer with organizational units involved to determine requirements.
  • Maintain and develop documentation for responsible area.
  • Maintain a thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job, this could include formal or self paced professional development
  • Prepare project plans and schedules.
  • Provide status updates of assigned projects.
  • Recommend/conduct training.
  • Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
  • Serve as escalation point for troubleshooting issues.
  • Maintain a good working relationship with customers and vendors.
  • Ensure 100% adherence to all IT and department policy, processes and procedures.
  • Participate in the exchange of ideas and information within the department.
  • Ask questions; encourage input from team members.
  • Provide regular updates to appropriate managers.
  • Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
  • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
  • Confer with reporting manager on complex or unusual situations.
  • Establish new measurement systems if/where possible.
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
  • Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
  • Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
  • Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Maintain discretion and confidentiality in all areas pertaining to the IT systems.
  • Understand and embrace the business and IT strategic direction.
  • Comply and follow all procedures within the company security policy.
  • May perform other duties and responsibilities as assigned.
  • JOB QUALIFICATIONS

    KNOWLEDGE REQUIREMENTS

  • Thorough knowledge and in-depth field experience regarding emerging or job techniques required to fulfill the job
  • Strong communications and customer service skills
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
  • Proficiency in Visual Modeling, Facilitation and Elicitation, Business Analysis and Relationship-Building.
  • EDUCATION & EXPERIENCE REQUIREMENTS

  • Bachelor's Degree required. 
  • Degree in Business, Computer Science or Social Science preferred.
  • Minimum 2 to 5 years work experience in a related position.
  • Or an equivalent combination of education, training or experience.
  • Lean/Six Sigma, BPM Certification (AIIM BPM Certificate), BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc). a plus
  •  

    Regional Business Systems Analyst

    Job Summary Conduct business process analyses, requirement assessments and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Create detailed functional specifications for developers satisfying business needs.   Essential Duties & Responsibilities

  • Analyze user requirements , procedures, and problems to improve existing systems
  • Understand business concepts, processes, design solution and translate it to executable functional specification
  • Lead gap analysis/requirement gathering workshops
  • Drive application standardization during the analysis phase
  • Collaborate with development team on the realization
  • Write and execute test cases to ensure requirements are covered and solution is working correctly
  • Coordinate user acceptance test with Subject Matter Experts
  • Plan and execute implementation
  • Develop and maintain documentation for responsible area (user guide, maintenance guide, etc.)
  • Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
  • High level knowledge of the existing application landscape to identify best solution for specific use cases
  • Participate in assessment of COTS solutions against our business requirements
  • Understand and embrace the business and IT strategic direction  
  • Education & Experience Requirements

  • Minimum 3 years experience in a relevant IT position
  • Ability to understand complex business problems and translate it to IT language
  • Structured, process driven, pragmatic problem solver approach
  • Good understanding of software development lifecycle
  • Good influencing and communication skills
  • Bachelor's Degree in Computer Science or related field
  • Good English skills both in writing and speaking  
  • Advantage

  • Master’s Degree in Computer Science or related field
  • Worked in an environment using Agile development methodology
  • Application development experience  
  • We offer:

  • A chance to get involved in international projects, new technologies and solutions
  • Interesting and fulfilling work
  • Opportunities for professional growth
  • Attractive salary and excellent benefits
  • A welcoming and inclusive environment
  • Support in relocation
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